Thanh Ly
Springvale
Summary
Operating a pastry business for 20 years, required detailed and clear ingredients/materials management, a certain level of customer service, effective management of staffs' shifts.
Overview
20
20
years of professional experience
Work History
General Manager of Food Service
Thanh Ly
08.2005 - 03.2025
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Developed strong relationships with local suppliers for fresh ingredients.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Skills
- Cost control
- Menu development
- Customer service
- Quality control
- Food preparation
- Facility maintenance
- Health inspections
- Ordering supplies
- Supply ordering and management
Timeline
General Manager of Food Service
Thanh Ly
08.2005 - 03.2025
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