Thanh Phan
Summary
Customer-focused professional with successful 7 year career in the Customer Service sector. Loves to take initiative to ensure all targets are exceeded and strives to create a positive, inclusive environment for both team members and consumers.
Diligent with strong background in handling customer inquiries efficiently and maintaining high customer satisfaction. Demonstrated expertise in communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Manager
Lucky Puffs
10.2023 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Area Manager
Senso Espresso
03.2020 - 10.2023
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
Crew Trainer
McDonald's
01.2016 - 12.2019
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Certificate IV in Retail Management - SIR40316
Australian Apprenticeship
Perth, WA04-2020
Certificate III in Retail - SIR30216
Australian Apprenticeship
Perth, WA11-2019
High School Diploma -
Ellenbrook Secondary College
Ellenbrook 01-2018
Skills
- Customer service
- Time management
- Decision-making
- Relationship building
- Interpersonal skills
- Clear communication
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Computer skills
Languages
Vietnamese
Professional Working
Timeline
Manager
Lucky Puffs
10.2023 - 02.2024
Area Manager
Senso Espresso
03.2020 - 10.2023
Crew Trainer
McDonald's
01.2016 - 12.2019
Certificate IV in Retail Management - SIR40316
Australian Apprenticeship
Certificate III in Retail - SIR30216
Australian Apprenticeship
High School Diploma -
Ellenbrook Secondary College
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