Thanh Tran
Brisbane,QLD
Summary
Savvy Senior Store Manager with 4 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Goal-oriented manager with distinguished experience in Hospitality industries and proven leadership abilities. Confident in increasing productivity and customer satisfaction while driving revenue and sales.
Overview
13
13
years of professional experience
Work History
Senior Store Manager
Daiso Industries Co
12.2019 - Current
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
SALES MANAGER
Sofitel Legend Metropole Hanoi
04.2017 - 05.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed and implemented new sales strategies to update product lines
- Designs and advertises special group rates and packages to increase larger bookings
- Analyzes client base or target market for the hotel and expand them
- Addresses and resolves any issues or complaints regarding sales or marketing.
FRONT OFFICE SUPERVISOR
Sofitel Legend Metropole Hanoi
04.2012 - 04.2017
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
- Hired and trained front desk agents and monitored compliance with company procedures
- Handling all room allocation, reservation, registration, billing, cashiering matters on shift at front desk counter
- Handling minor issue and complaint at front desk on behalf of FOM and Duty Manager
- Providing coverage for the Night Manager by performing all audit tasks and acting as chief commander of the hotel at night time.
TRAINEE
Pan Pacific Singapore
06.2011 - 03.2012
- Acting in various positions as Restaurant Hostess, Front Desk agent, Club Lounge, Business Center
- Responsible for providing efficient and effective food and beverages services to customers
- Learn and practice all F&B knowledge on a daily job in a 200 covers restaurant
- Maintains the cleanliness of the restaurant, buffet counters, back areas by following the daily duties list.
Education
Diploma - Tourism And Hospitality
Nanyang Institute Of Management
Singapore03.2012
Skills
- Staff Management
- Operations Management
- Report Generation
- Promotional Planning
- Merchandise Strategizing
- Proposal Development
- Forecasting and Reporting
- Sales Presentations
Affiliations
- Urban Gardening
- Outdoor activities
- Travel
Languages
English
Full Professional
Vietnamese
Native or Bilingual
hobbies and interests
I enjoy outdoor activities such as hiking, fishing and also arts & crafts such us building models and creating dioramas.
Timeline
Senior Store Manager
Daiso Industries Co
12.2019 - Current
SALES MANAGER
Sofitel Legend Metropole Hanoi
04.2017 - 05.2019
FRONT OFFICE SUPERVISOR
Sofitel Legend Metropole Hanoi
04.2012 - 04.2017
TRAINEE
Pan Pacific Singapore
06.2011 - 03.2012
Diploma - Tourism And Hospitality
Nanyang Institute Of Management
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