Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thanh-Tuyen Luu

Narwee,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task and training in a particular skill. Motivated to learn, grow and excel in the industry

Overview

17
17
years of professional experience

Work History

Coach Specialist

Resmed
Sydney, NSW
01.2020 - 07.2020
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Assist with mask fitting and machine operations

Trainer

National Training Organisation
Sydney, NSW
05.2014 - 12.2015
  • Mentor and train students and proffesionals in Hospitality content,relevant to their job and learn new skill set.
  • Monitored participant workflow and behaviors throughout training process.
  • Scheduled and taught in class at student workplace to increase learning opportunities.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.

Dusk Manager

Dusk
Sydney, NSW
06.2013 - 03.2014
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Manage a team of 5 employees
  • Continually develop and train team in product knowledge as well as retail operations such as till reconciliation,stock rotation,and visual merchandising
  • Motivate and coach team to exceed budget targets

Manager

Sunglasshut
Sydney, NSW
10.2009 - 07.2012
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed a team of 3,motivated to meet sales targets,assist with inventory management,visual merchandising as well as retail operations.

Sales Consultant

Radio Rentals
Sydney, NSW
01.2005 - 12.2006
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Process and asses credit applications for rental capacity for payment and establish rental period
  • Completed orders and organized product deliveries to meet customer timetables.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Customer Service Representative

Fuji Xerox
Sydney, NSW
08.2003 - 03.2004
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants for fuji Xerox machines,through effective questioning of machine malfunctions to assess repair and organise technicans to visit customer site
  • Work in a team to assist others with work load and promote greater efficiency

Customer Service Representative

Virgin Mobile
Sydney, NSW
05.2001 - 05.2003
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants for mobile phones and services such as technical queries to value added questions.
  • Assist with billing and account queries and effectively resolve over the phone

Customer and Distributor Support Specialist

Raychem Australia
Sydney, NSW
09.1995 - 09.1999
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Manage a client portfolio of direct clientel and distributor network for Australia/NZ,process ordering patterns,completing orders and assisting with product training on customer sites.
  • Motivating Distribution network to promote greater sale activity,manage a 3 million account for direct customers and 1 million for the Distributor network.

Customer Service Representative

Optus
Sydney, NSW
09.1992 - 09.1995
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants for mobile services such as account billing queries,phone functions and features and branding preferance

Education

Bachelor of Arts - Arts

University of Sydney
Sydney
03.1990

Skills

  • Flexible and Adaptable
  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Strong coaching and Motivational skills
  • Intermediate computor skills
  • Exceptional customer service skill
  • Trainer and Facilitator experience
  • sales skill:telemarketing and face to face selling

Accomplishments

  • Supervised team of 3-5 staff members to meet and exceed sales targets.Dusk was the number one store in the country for sales ,continualy meeting targets for 6 months in a row and ongoing.
  • Able to lead and motivate students and clients to complete their courses on time and thereby increase their career opportunities to progress into other areas.
  • Received best customer service at Virgin call centre for outstanding customer service
  • Always meeting and exceeding KPI'S to receive annual company bonuses.

Timeline

Coach Specialist

Resmed
01.2020 - 07.2020

Trainer

National Training Organisation
05.2014 - 12.2015

Dusk Manager

Dusk
06.2013 - 03.2014

Manager

Sunglasshut
10.2009 - 07.2012

Sales Consultant

Radio Rentals
01.2005 - 12.2006

Customer Service Representative

Fuji Xerox
08.2003 - 03.2004

Customer Service Representative

Virgin Mobile
05.2001 - 05.2003

Customer and Distributor Support Specialist

Raychem Australia
09.1995 - 09.1999

Customer Service Representative

Optus
09.1992 - 09.1995

Bachelor of Arts - Arts

University of Sydney

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Thanh-Tuyen Luu