Thanh Hai Khuu

Customer Service Representative with a proven track record at adept at resolving conflicts and enhancing customer loyalty through effective communication and active listening. Skilled in critical thinking and data management, I consistently deliver satisfactory resolutions, and maintain professionalism in high-pressure situations. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Tracking - Ensure customer satisfaction with the company's products and services by conducting post-customer reviews.

• Sales Manager Certificate