Thanh Hang Vu
Melbourne,VIC
Summary
Skilled in food service delivery and cultivating warm customer relationships, I excelled at Old Kingdom Peking Duck by enhancing dining experiences through expert menu knowledge and efficient order processing. Demonstrated prowess in food presentation and personal hygiene, consistently earning commendations for service quality and maintaining high customer satisfaction scores.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Old Kingdom Pecking Duck
10.2022 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Barista Trainee
The Lovely Cup O’ Coffee
06.2024 - 08.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Restaurant Waitress
Gaochi King Chinese Restaurant
04.2023 - 07.2023
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Bachelor Of Engineering - Civil Engineering
Deakin University
Melbourne, VICSkills
- Food service delivery
- Personal hygiene
- Wine pairing
- Food presentation
- Service Quality
- Alcoholic beverage service
- Order Taking
- Menu knowledge
- Cash Handling
- Dining customer service
Certification
Provide responsible service of alcohol (RSA)
DoFoodSafely certificate
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Barista Trainee
The Lovely Cup O’ Coffee
06.2024 - 08.2024
Restaurant Waitress
Gaochi King Chinese Restaurant
04.2023 - 07.2023
Restaurant Waiter
Old Kingdom Pecking Duck
10.2022 - Current
Bachelor Of Engineering - Civil Engineering
Deakin University
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