Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Thanh Hoai Thuong Nguyen

Wheelers Hill,VIC

Summary

Dynamic communication student with a passion for delivering exceptional customer service seeking part-time and casual positions within the hospitality industry. Experienced in front-of-house operations and adept at managing appointments and bookings efficiently. Possesses a basic coffee-making certification and is eager to contribute to a positive customer experience in a vibrant environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Nail Technician

New Yorks Nails
Rowville, Vic
10.2023 - 03.2024
  • Performed administrative duties such as scheduling appointments, answering phone inquiries, and taking payments from customers.
  • Responded promptly to customer inquiries and complaints.
  • Provided manicures, pedicures, and nail treatments to clients.
  • Assisted with inventory management tasks such as restocking supplies when needed.

Front of House Staff Member

BANH MI & PHO
Murrumbeena, Vic
07.2023 - 09.2024
  • Took in-store and UberEats orders accurately, ensuring special requests and dietary preferences are noted
  • Answered phone calls from customers inquiring about take-out orders
  • Processed card payments using EFTPOS and handled cash transactions accurately
  • Maintained cleanliness in the restaurant, and assisted in general cleaning in the kitchen

Team Member

Gotcha x Brioche
Malvern East, Vic
06.2023 - 06.2024
  • Brewed tea, cooked tapioca pearls, syrup, and chopped fruits for beverage decoration
  • Ensured accuracy in making and delivering drink orders, responding to specific requests
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the workspace.

Education

Bachelor of Communication

Deakin University
01-2025

Skills

  • Customer Service
  • Teamwork
  • Menu knowledge
  • Problem-solving
  • Cash Handling
  • Attention to detail

Certification

  • Responsible Service of Alcohol (RSA)
  • Espresso Basics
  • Latte Art Fundamental

Languages

English
Professional
Vietnamese
Native/ Bilingual

Timeline

Nail Technician

New Yorks Nails
10.2023 - 03.2024

Front of House Staff Member

BANH MI & PHO
07.2023 - 09.2024

Team Member

Gotcha x Brioche
06.2023 - 06.2024

Bachelor of Communication

Deakin University

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Thanh Hoai Thuong Nguyen