Thanh Huong Luu
SYDNEY
Summary
Customer-focused hospitality professional with experience in cafés and restaurants. Excels in delivering exceptional service under pressure and fostering teamwork. Strong communication and multitasking skills enhance adaptability to diverse service environments, ensuring memorable experiences for customers.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Community Support Worker
Canterbury Earlwood Caring Assosiation
Earlwood
07.2026 - Current
- Supported clients in daily living activities and personal care, fostering independence and dignity.
- Delivered emotional support and encouragement, contributing to improved client well-being.
- Responded quickly to emergency situations involving clients in order to protect their safety.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Coordinated community engagement activities that strengthened social connections and inclusion.
- Participated in team meetings, providing input regarding client care plans.
Front of House Employee
The Stable Cafe
Dulwich Hill
07.2023 - 07.2026
- Greeted customers warmly and ensured a welcoming atmosphere.
- Managed cash register operations and processed customer transactions efficiently.
- Maintained cleanliness and organization of dining and service areas regularly.
- Collaborated with kitchen staff to ensure timely delivery of orders to customers.
- Prepared and served food and beverages following safety and quality standards.
- Prepared drinks upon request according to recipes and standards set by management.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Provided take-out services to customers who preferred to dine offsite.
- Informed customers of daily specials, menu items, and restaurant policies.
- Assisted with inventory management by restocking supplies as needed.
Education
Diploma - Family And Community Services
St George & Sutherland Community College
Sydney, NSW 02.2024 - 07.2026
Bachelor of International Business Economics - Logistics And Supply Chain Management
Vietnam Maritime University
Haiphong, Vietnam 09.2022 - 06.2023
Skills
- Community engagement
- Employment support
- Cultural competence
- Team collaboration
- Problem-solving abilities
- Multitasking capacity
- Reliability
- Professionalism
Languages
Vietnamese
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Volunteer Work
- I used to be Volunteer at Vinnies Penrith Support Centre, providing friendly customer service, assisting with sorting and merchandising donated items, maintaining a clean and organised store environment, and supporting daily operations. Worked effectively in a team while demonstrating strong communication, time management, and organisational skills in a fast-paced community retail setting.
Timeline
Community Support Worker
Canterbury Earlwood Caring Assosiation
07.2026 - Current
Diploma - Family And Community Services
St George & Sutherland Community College
02.2024 - 07.2026
Front of House Employee
The Stable Cafe
07.2023 - 07.2026
Bachelor of International Business Economics - Logistics And Supply Chain Management
Vietnam Maritime University
09.2022 - 06.2023