Thanh Loc Lieu
Pakenham,Victoria
Summary
Enthusiastic and detail-oriented Human Resources intern with foundational knowledge in talent acquisition, employee relations, and HR compliance. Skilled in assisting with recruitment processes, maintaining confidential employee records, and supporting HR projects with accuracy and professionalism. Strong communicator with a commitment to fostering a positive work culture and continuous learning. Ready to contribute to dynamic HR teams and develop skills in a real-world setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Back of House Second in Charge
Yo My Goodness
09.2024 - Current
- Managed and coordinated rosters for up to 25 back-of-house team members to ensure efficient operations
- Conducted candidate interviews and participated in the hiring process
- Trained and mentored junior staff, supporting their development and maintaining high performance standards
Supervisor
SAMSAM CHICKEN
08.2023 - 12.2023
- Monitor workflows to ensure optimal staffing levels, improve time management, and support balanced workloads.
- Handle staff and customer feedback, resolve issues, and adapt practices to improve service and satisfaction.
- Provide leadership and guidance and maintain positive work environment that enhances team productivity.
Waiter
HWARO KOREAN BBQ
12.2020 - 12.2021
- Handled daily tasks like keeping workspaces organized, managing supplies, and preparing everything needed for smooth services.
- Focused on making the transition for new hires seamless by setting up their workstations and responding quickly to any questions or needs.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Korean BBQ restaurant with social relevancy and intentionality.
Education
Bachelor of Business Administration - Human Resources Management
Monash University
Clayton, VIC09.2024
Skills
- Effective problem-solving through critical analysis
- Provide excellent customer services and resolving customer's complaints
- Work in fast-paced and under pressure environment
- Supervising and training new staff members at work, applying strong listening and management skills
- Proficient in Excel, R, and SQL for data analysis
Certification
Bachelor of Business Administration
Languages
Vietnamese
English
Timeline
Back of House Second in Charge
Yo My Goodness
09.2024 - Current
Supervisor
SAMSAM CHICKEN
08.2023 - 12.2023
Waiter
HWARO KOREAN BBQ
12.2020 - 12.2021
Bachelor of Business Administration - Human Resources Management
Monash University
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