Thanh Long Vu
ISAACS,Australian Capital Territory
Summary
Accomplished Midrange Infrastructure Technical Manager with a proven track record at Services Australia, excelling in IT Infrastructure Management and fostering Team Collaboration. Spearheaded technological improvements, boosting efficiency, and delivered top-tier technical training, enhancing team skills. Renowned for innovative solutions and building stakeholder relationships, my expertise aligns with critical employer-demanded skills.
Overview
18
18
years of professional experience
Work History
Midrange Infrastructure Technical Manager
Services Australia
02.2020 - Current
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Providing on-the-job training to team members whenever new solutions or technology changes are introduced, including demos, presentations, or screenshares.
- Building and maintaining strong relationships with technical stakeholders and SMEs to troubleshoot, identify root causes, and resolve issues efficiently. Sharing insights through knowledge exchange and parallel investigations across different systems.
Senior Midrange Engineer
Department of Human Services
02.2013 - 02.2020
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Developed high-quality engineering designs and plans to meet industry standards.
Education
Master of Science - Computer Science
Victoria University
07.2005
Bachelor of Science - Computer Science
Victoria University
Melbourne, VIC11.2003
Skills
- Team Collaboration
- IT Infrastructure Management
- IT Systems Support
- Technical process improvement
- Training and mentoring
- Technical innovation expertise
Accomplishments
- Pinnacle Award by the CEO in 2020 for leading the successful scale-up of myGov from 50,000 to 300,000 concurrent users during the COVID-19 crisis.
- The MacGyver Award for exceptional achievement in decommissioning Windows 2003 for the Medicare and Child Support System legacy environments.
Timeline
Midrange Infrastructure Technical Manager
Services Australia
02.2020 - Current
Senior Midrange Engineer
Department of Human Services
02.2013 - 02.2020
Master of Science - Computer Science
Victoria University
Bachelor of Science - Computer Science
Victoria University
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