Thanh Ngoc Le
Cabramatta,NSW
Summary
Experienced barista shift leader with 4+ years of hands-on experience. Successfully supervised employees and managed day-to-day operations. Expertise in handling customer complaints, conducting inventory, and planning displays and promotional banners. Reliable and top-notch sales associate with outstanding customer service skills and a talent for building strong relationships. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques, well-equipped to contribute to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Gong Cha
11.2019 - Current
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Sales Associate
Optus Retail
01.2022 - 10.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales with exceptional customer service skills while managing the retail portion of the business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to build rapport and loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Engineering
Macquarie University
Sydney, NSW07.2027
Skills
- Sales and Retail Experience
- Customer Service
- Cross-selling strategies
- Upselling strategies
- Order Management
- Teamwork and Collaboration
- Problem-solving abilities
- Honest and Dependable
- Time Management
- Reliability and punctuality
- Patience and Empathy
Certification
- RSA License - expiry: 18 February 2027
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Sales Associate
Optus Retail
01.2022 - 10.2022
Barista Shift Lead
Gong Cha
11.2019 - Current
Bachelor of Science - Engineering
Macquarie University
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