Thanh Phong Nguyen
Rosebud
Summary
Dynamic restaurant owner with a proven track record at Banoi Vietnamese Kitchen, excelling in staff management and operations oversight. Expert in menu development and health code compliance, I successfully recruited and trained high-performing teams, enhancing customer engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Restaurant Owner
Banoi Vietnamese Kitchen
01.2022 - 12.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Recruited, hired, and trained talented staff to fill vacancies.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
Franchise Owner
Sushi Plus Express
02.2018 - 02.2021
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
Education
High School Diploma -
Rosebud Secondary Collge
Rosebud12-2010
Skills
- Menu development
- Staff supervision
- Staff management
- Small business operations
- Food presentation
- Staff hiring
- Health code compliance
- Operations management
- Customer engagement
Timeline
Restaurant Owner
Banoi Vietnamese Kitchen
01.2022 - 12.2024
Franchise Owner
Sushi Plus Express
02.2018 - 02.2021
High School Diploma -
Rosebud Secondary Collge
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