Thanh Thy Truong
Horsley Park,NSW
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. A
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Long's Kitchen
02.2018 - 03.2023
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Long's Kitchen
02.2018 - 03.2023
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Retailer
Ozly
02.2021 - 03.2022
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Good sense of fashion that help in provide shopping advice to clients and locate required products
- Develop close and personal relationship with clients to ensure customer loyalty and retention
- Delivery customer service and improve the rate of retention by 57%
- Greeted customers, helped locate merchandise and suggested suitable options.
Online Model
Natthy Style
02.2021 - 02.2022
- Confident in working with social media
- Good sense of fashion
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Master of Teaching - Early childhood and Primary
Australian Catholic University
Sydney, NSW02.2025
Bachelor of Science - Microbiology
Western Sydney University
Richmond, NSW01.2023
Bachelor of Science - Biology
Western Sydney University
Parramatta, NSW01.2023
Skills
- Speaking two languages: Vietnamese and English
- Special Dietary Requirements
- Table Bussing
- Sales Expertise
- Food and Beverage Pairings
- Safe Alcohol Service
- Shift Coverage
- Nightly Audits
- Training Employees
- Guest Satisfaction
- Customer Assistance
- Product and Service Sales
- Time Management
- Educational Opportunities
- Sales Goal Attainment
- Product Knowledge
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Flexible Hours
Certification
- Responsible Service of Alcohol , TCP Training Pty Ltd - 10 Mar 2023
Timeline
Retailer
Ozly
02.2021 - 03.2022
Online Model
Natthy Style
02.2021 - 02.2022
Waitress
Long's Kitchen
02.2018 - 03.2023
Cashier
Long's Kitchen
02.2018 - 03.2023
Master of Teaching - Early childhood and Primary
Australian Catholic University
Bachelor of Science - Microbiology
Western Sydney University
Bachelor of Science - Biology
Western Sydney University
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