THANH TRUC NGUYEN (Janice)
Sunshine North,VIC
Summary
Hardworking and reliable Food and beverage attendant with strong ability in multitasks. Offering a high level of communication and solving problems with quick thinking. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Barista
Ruteni Cafe
Southbank, VIC
02.2023 - Current
- Provide excellent customer service by responding to inquiries quickly and professionally.
- Train new baristas on company policies and procedures regarding food handling safety standards.
- Manage morning rush of customers daily with efficient, levelheaded customer service.
- Be assigned to be a supervisor when the owner not around.
Food and Beverage Attendant
Four Points by Sheraton
Melbourne, VIC
03.2022 - Current
- Provide exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Perform opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Respond quickly to customer complaints or special requests in a professional manner.
- Temporarily be assigned to be a team-leader with guiding team and processing all reports for hotel.
Education
Bachelor of Science - Event Management
William Angliss Institute
Melbourne, VIC12-2020
Skills
- POS Systems
- Speedy and Efficient
- Performance Improvement
- Fluent in English and Vietnamese
- Inventory Management
- Exceptional Customer Service
- Team Leadership
- Cash Register Operation
- Excellent Math Skills
- Positive and Professional
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Barista
Ruteni Cafe
02.2023 - Current
Food and Beverage Attendant
Four Points by Sheraton
03.2022 - Current
Bachelor of Science - Event Management
William Angliss Institute