Thanh Tu Le
Canberra,ACT
Summary
I am a graphic design graduate currently working as an Office Administrator, where I utilize my organizational, communication, and multitasking skills. My previous experience as a Barrister Shift Supervisor sharpened my leadership, time management, and problem-solving abilities.
With a diverse background, I am adaptable, dedicated, and committed to continuous learning—constantly expanding my skill set.
Overview
5
5
years of professional experience
Work History
Office Administrator
Coochie HydroGreen Lawn Services
01.2024 - Current
- Manage reception, handling up to 200+ inquiries daily via phone and email, interactions.
- Oversee invoicing and billing for 80+ franchisees, ensuring accuracy in discount thresholds. Assist franchisees with High Roller calculations, ensuring accuracy in the process.
- Utilized advanced Excel functions to analyze and manage large datasets, enhancing operational efficiency.
- Provide social media support, including Meta Business Suite management and banner template design.
- Maintain organized filing systems and handled ad-hoc administrative tasks.
Barista Shift Supervisor
Harvest Cafe & Bakery
05.2023 - 01.2024
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Food and Beverage Team Leader
Marriott Midnight Hotel
01.2021 - 01.2023
- Enhanced team productivity by providing consistent training and development opportunities.
- Streamlined inventory management with efficient ordering and storage procedures.
- Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Food and Beverage Attendant
Pialligo Estate
04.2020 - 01.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Enhanced dining experience by providing prompt and courteous service to guests.
Education
Bachelor in Visual Communication Design - Graphic Design
University of Canberra
Canberra, ACT12-2023
Diploma of Design - Graphic Design
University of Canberra
Canberra, ACT10-2019
Skills
- Administrative Support
- Scheduling Appointments
- Office Administration
- Database entry
- Document Management
- Customer Relationship Management (CRM)
- Microsoft Office Software
- Adobe Suite
- Meta Business Suite
Timeline
Office Administrator
Coochie HydroGreen Lawn Services
01.2024 - Current
Barista Shift Supervisor
Harvest Cafe & Bakery
05.2023 - 01.2024
Food and Beverage Team Leader
Marriott Midnight Hotel
01.2021 - 01.2023
Food and Beverage Attendant
Pialligo Estate
04.2020 - 01.2021
Bachelor in Visual Communication Design - Graphic Design
University of Canberra
Diploma of Design - Graphic Design
University of Canberra
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