Thanh Vu Nguyen
Canley Heights,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Account Manager
Amazon
05.2022 - 03.2023
- Be the primary point of contact that markets Amazon's Global Selling program to Selling Partners located in Vietnam.
- Managing relationships with key accounts and develop strategies to maximize and support their growth on Amazon.
- Responsible for monitoring and maintaining performance, and working with sellers to improve performance.
- Proactively identify and address issue that may impact revenue generation.
- Focusing on driving result and working across all relevant cross-functional areas to guarantee effective communication, implementation and execution of objectives.
Market Manager
Agoda.com
06.2018 - 04.2022
- Evaluate partnerships and determine actions to optimize production. Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and competitiveness of the Agoda website.
- Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations.
- Generating reports from available data to identify market trends, opportunities, and potential issues. Using data to produce quality presentations with a consultative approach to bring benefits to both partners and Agoda.
- Managed Agoda Special Offers & Strategic Account Management projects in Vietnam. Defined strategy, provided training, set goals and expectations.
Associate Market Manager
Traveloka
09.2016 - 05.2018
- Identify, prioritize, contact, and acquire new accommodation properties.
- Managing top accounts – own, develop and manage top accounts in assigned destination and ensure the team develops mutually beneficial accommodation property relationships to grow market share.
- Understand the industry and its developments – very good knowledge of pros and cons of competitor models, market trends & landscape, accommodation rate structure and yield management, connectivity options, and customer booking trends.
- Work with hotels on promotional activities to increase production.
E-commerce Executive
Boutique Hoi An Resort
06.2013 - 08.2016
- Daily management of hotel online presence on various OTAs websites, managing rate, promotion & inventory changes as well as content management.
- Undertaking market research and competitor analysis, be aware, and act to rectify any change or shifts in market conditions, which may affect the hotel’s occupancy or average rate.
- Responsible for achievement of agreed weekly room night targets in line with the hotel’s budgeted occupancy and average rate target.
- Providing monthly report relating to specific areas of responsibility and the productivity of key accounts and prospective accounts.
- Assist the DOSM with the formulation of short or long term strategies aimed at achieving the results as outlined in the hotel’s business plan.
Club Butler
InterContinental Asiana Saigon Hotels & Residences
06.2012 - 06.2013
- Worked flexible hours across night, weekend and holiday shifts.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Education
Diploma - Hospitality
Holmes Institute
Sydney12.2011
Certificate III - Patisserie
Holmes Institute
Sydney12.2010
Skills
- Adaptable and Flexible
- Menu Memorization and Presentation
- Food Running
- Cool Under Pressure
- Cleanliness Standards
- Food Handling Safety
- Beverage Preparation
- Table Monitoring and Turnover
- Customer Preferences
Timeline
Account Manager
Amazon
05.2022 - 03.2023
Market Manager
Agoda.com
06.2018 - 04.2022
Associate Market Manager
Traveloka
09.2016 - 05.2018
E-commerce Executive
Boutique Hoi An Resort
06.2013 - 08.2016
Club Butler
InterContinental Asiana Saigon Hotels & Residences
06.2012 - 06.2013
Diploma - Hospitality
Holmes Institute
Certificate III - Patisserie
Holmes Institute
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