Thanmayi Avula
Edmonson Park
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Coordinator
Lincoln Electric
05.2024 - 08.2024
- Proficiency in SAP and AI process (Esker) to complete the order processing through out Australia and NZ regions.
- Effectively meeting KPIs by managing inbound calls related to Price and Stock availability, ETA, billing, and invoices.
- Deliver success on the team sales goals by making quotes to distributors by adhering company policies, procedures and system documentation requirements.
- Providing accurate batch certificates, brochures and product data sheet to the distributors and service providers through various data bases and systems
- Established positive relationships with clients through proactive communication and attentive listening skills.
Customer support coordinator(Govt Project)
VENTIA
06.2022 - 12.2022
- Respond professionally to high volume inbound calls from a range of customers, that may be from a low socio-economic background (Department of housing)
- Using ERP systems SAP to raise and dispatch work orders accordingly
- Served as a key liaison between customers and internal departments, case managers and facilitating timely resolutions for urgent matters.
- Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Safety and Security co-worker
IKEA
03.2020 - 06.2022
- Performing administrative duties, including auditing, reporting, maintaining and filing records and supporting the stores daily operations
- Maintaining visitor, contractor and co-worker access and egress to and from the store
- Monitoring fire safety & security systems, respond to alarms and initiate emergency response without delay
- Supporting the Safety & Security function in store through monitoring and reviewing CCTV and other security infrastructure
- Recording of Incidents and Accidents; maintaining the Incident Reporting System
- Assisting with Loss Prevention with spot checks and detection of offenders and making an intelligence Bulletin.
Security Risk and compliance Specialist
IKEA
06.2021 - 05.2022
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Evaluating WHS meeting minutes and updating KPI's, risk assessments and IFR reports (all customers and serious incidents)
- Daily and monthly alarm auditing
- Developed risk assessment models to identify potential compliance risks.
- Dealing with shoplifting and anti-social behaviour as a duty manager and de-escalating the situations proper resolutions
Customer Relations Co-ordinator
IKEA
02.2018 - 03.2019
- Perform Receipt Corrections, Manage Escalations
- Creating large sales order using Citrix
- Perform First Point Resolutions
- Organize Breaks and Providing training to the new co-workers by embodying IKEA Values
- Health and Well Being Champion for the store, engaging co-workers into activities, with P&C
- Accept cash, EFTPOS and credit card payments, operate a computerized console machine, cash-register
- Making sure the customers are having a positive experience with IKEA by assessing their needs
- Customer oriented and ability to adapt or respond to different types of characters.
Education
Bachelor of Engineering in Biotechnology -
JNTU
01.2010
Skills
- Reporting and analysis
- Complaint Handling
- Training and coaching
- Data Entry
- Microsoft Office
- CRM Software
- Multitasking Abilities
- Customer Relations
Certification
- Licensed Security Class 1AE
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
Timeline
Customer Support Coordinator
Lincoln Electric
05.2024 - 08.2024
Customer support coordinator(Govt Project)
VENTIA
06.2022 - 12.2022
Security Risk and compliance Specialist
IKEA
06.2021 - 05.2022
Safety and Security co-worker
IKEA
03.2020 - 06.2022
Customer Relations Co-ordinator
IKEA
02.2018 - 03.2019
Bachelor of Engineering in Biotechnology -
JNTU
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