Thanuja Bheru Singh
Bourke,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
7
7
years of professional experience
Work History
Branch Manager
National Australia Bank
10.2023 - Current
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Customer Advisor
National Australia Bank
09.2021 - 09.2023
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
- Proactively identified opportunities for upselling or cross-selling additional products/services to meet client requirements fully.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Team Member
Woolworths
11.2019 - 02.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education Consultant
Aussizz Group (Aussizz Education and Migration Services)
02.2021 - 04.2021
- Improved student comprehension by implementing diverse teaching strategies tailored to individual needs.
- Provided personalized support for students with special needs, enhancing their learning experiences and fostering academic success.
Customer Service Representative
BP David Jones
10.2019 - 04.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Administration and Support Service
RD Education and Migration Services
01.2017 - 01.2019
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.
Education
Master of Business Administration - Marketing Management -
Bharathiyar University - India
01.2015
Bachelor of Commerce -
Bharathiyar University - India
01.2013
Skills
- Cash Handling Expertise
- Branch Operations Management
- Customer Service
- Team Player
- Community Relations
- Verbal/Written Communication
- Decision-Making
- Accounts Payable
- Risk Analysis
Languages
Hindi
Native or Bilingual
Tamil
Professional Working
Timeline
Branch Manager
National Australia Bank
10.2023 - Current
Customer Advisor
National Australia Bank
09.2021 - 09.2023
Education Consultant
Aussizz Group (Aussizz Education and Migration Services)
02.2021 - 04.2021
Team Member
Woolworths
11.2019 - 02.2022
Customer Service Representative
BP David Jones
10.2019 - 04.2021
Office Administration and Support Service
RD Education and Migration Services
01.2017 - 01.2019
Master of Business Administration - Marketing Management -
Bharathiyar University - India
Bachelor of Commerce -
Bharathiyar University - India
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