Thanuja Gabbala Ralalage
Bundaberg,QLD
Summary
Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
9
9
years of professional experience
Work History
Secretary to the Regional Manager
People's Bank
, Sri Lanka
07.2019 - 02.2022
- Managed administrative duties to support the Regional Manager, enhancing office productivity by organizing schedules, preparing reports, and ensuring seamless daily operations.
- Prepared documents such as memos, letters, reports, and presentations using Microsoft Office applications.
- Maintained filing systems for important documents and confidential documents; organized files for easy retrieval of information when requested.
- Facilitated communication between the Regional Manager and Branch Managers, ensuring smooth operational workflows.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Delivered high-quality customer service by addressing client inquiries, and efficiently resolving issues.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Banking Documentation Coordinator
People's Bank
, Sri Lanka
10.2012 - 06.2019
- Prepared accurate loan documents while adhering to regulatory standards, streamlining processes for efficient loan processing.
- Initiated conversations with loan clients to answer queries and offer financial guidance.
- Created primary legal paperwork for banking deals, maintaining clear communication.
- Drafted and generated all internal and external documents required for various branch sections, including loans, recoveries, savings, promotional programs, and staff-related documents, ensuring accuracy and adherence to organizational standards.
Education
Some College (No Degree) - Accounting And Finance
Association of Accounting Technicians of Sri Lanka
Some College (No Degree) - Information And Communication Technology
Technical Collage
Sri Lanka Skills
- Timely Requisition Management
- Sensitive Data Protection
- Document preparation
- Phone reception
- Customer service
- Complex Problem-solving
- Appointment scheduling
- Meeting coordination
- Minute taking
Timeline
Secretary to the Regional Manager
People's Bank
07.2019 - 02.2022
Banking Documentation Coordinator
People's Bank
10.2012 - 06.2019
Some College (No Degree) - Accounting And Finance
Association of Accounting Technicians of Sri Lanka
Some College (No Degree) - Information And Communication Technology
Technical Collage
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