Thanusha Shakthivelu
Melbourne,VIC
Summary
IT professional with hands-on experience in managing and maintaining network systems, ensuring seamless operations and security. Known for collaborative teamwork and achieving consistent results, adaptable to evolving technical demands. Skilled in server management, network troubleshooting, and cybersecurity protocols, valued for reliability and proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Cashier and Inventory Assistant
Sri Murugan Trading Pty Ltd
06.2024 - Current
- Handled customer transactions efficiently and accurately using POS Systems,
- Maintained up-to-date records of daily sales and cash reconciliation
- Monitored stock levels and restocked shelves to ensure product availability
- Assisted in receiving, labelling, and storing inventory
- Performed regular stock takes and updated inventory records
Receptionist Administrator
Norwood Village Medical & Dental Centre
02.2024 - 06.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Junior Business Analyst
V2K-Network
05.2023 - 12.2023
- Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
- Collaborated with cross-functional teams to optimize workflows and drive process improvements.
- Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives.
- Streamlined reporting methods by automating data collection and analysis procedures.
Junior System Administrator
Universal College of Learning
09.2021 - 03.2023
- Analyzed system logs for identifying potential issues before they escalated into larger problems.
- Assisted in the evaluation of new software solutions for compatibility with existing infrastructure requirements.
- Implemented backup strategies to safeguard critical data and ensure business continuity.
- Maintained up-to-date knowledge of industry trends and emerging technologies through continuous learning initiatives.
Education
Master of Science - Information Technology (Cyber Security)
Sydney International School of Technology & Commerce
Melbourne, VIC01-2026
Bachelor of Science - Information Technology And Business Information Sy
Australian College of Business & Technology
Sri Lanka 01-2023
Higher National Diploma (RQF) - Computing
Esoft Metro Campus
Sri Lanka 01-2022
Pearson Diploma - Information Technology With E-Commerce
Esoft Metro Campus
Sri Lanka 01-2018
Skills
- Time management skills
- Team collaboration
- Customer service excellence
- POS system operations
- Inventory management
- Inventory control
- Daily reporting
- Clear communication
- Backup and recovery
- DNS management
- Scripting languages
- Virtualisation technologies
- Email server management
- File system administration
- Project management
- Decision-making
Timeline
Cashier and Inventory Assistant
Sri Murugan Trading Pty Ltd
06.2024 - Current
Receptionist Administrator
Norwood Village Medical & Dental Centre
02.2024 - 06.2024
Junior Business Analyst
V2K-Network
05.2023 - 12.2023
Junior System Administrator
Universal College of Learning
09.2021 - 03.2023
Master of Science - Information Technology (Cyber Security)
Sydney International School of Technology & Commerce
Bachelor of Science - Information Technology And Business Information Sy
Australian College of Business & Technology
Higher National Diploma (RQF) - Computing
Esoft Metro Campus
Pearson Diploma - Information Technology With E-Commerce
Esoft Metro Campus
• First Class Honors, BSc (Hons) Information Technology and Business Information Systems.
Graduated with First Class Honours, achieving distinction in all subject areas including:
- Undergraduate Individual Project
- Interaction Design and User Experience
- Business Intelligence
- Strategic Information Systems Management
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