Thanvi Kuppanda
Kellyville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Having recently been in corporate, Currently looking to take on a role that will foster greater time with my family.
Overview
9
9
years of professional experience
Work History
Head of Human Resources
Pixxel
09.2020 - 06.2023
- Focussed strategies around culture and maintained a 95 eNPS, 4.5 on Glassdoor and a 3% attrition rate.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Fostered positive work environment through comprehensive employee relations program.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Commercial Manager
Frontline Human Resources
01.2017 - 01.2018
- Built relationships with clients to establish new contracts.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
Senior Key Account Manager
Zomato
06.2017 - 12.2017
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Business Specialist
Apple
02.2014 - 06.2015
- Prepared and maintained records of sales and revenue.
- Consistently built long-term relationships with existing and new customers.
- Developed growth strategies based on customer satisfaction and financial gain.
- Prepared sales contracts in adherence to guidelines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Business Commerce - International Business
Western Sydney University
Sydney, NSW06.
Skills
- Resolving Complex Issues
- Customer Relations
- Retail Sales Customer Service
- Senior Leadership Support
- Report Preparation
- Operational Efficiency
- Human Relations
- Operational Requirements
- Job Specifications
- Customer Loyalty
- Strategic Recommendations
- Employee Feedback and Recognition
Timeline
Head of Human Resources
Pixxel
09.2020 - 06.2023
Senior Key Account Manager
Zomato
06.2017 - 12.2017
Commercial Manager
Frontline Human Resources
01.2017 - 01.2018
Business Specialist
Apple
02.2014 - 06.2015
Bachelor of Business Commerce - International Business
Western Sydney University
Similar Profiles
Radha MistryRadha Mistry
Sales Development Representative at PixxelSales Development Representative at Pixxel
Sonia SarkarSonia Sarkar
Retail Food Worker at SUBWAY®RestaurantsRetail Food Worker at SUBWAY®Restaurants
Dinesh ShawDinesh Shaw
Technical Lead at Tata Consultancy ServicesTechnical Lead at Tata Consultancy Services