Thao Le
Noble Park,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Barista
The Nicholson Coffee & Eatery
Melbourne , VIC
01.2025 - Current
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Utilized POS system to receive and process customer payments.
- Prepared and served hot or cold beverages.
Barista
Temperance Society
Melbourne , VIC
09.2024 - 01.2025
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Implemented feedback from customers to improve service quality and menu offerings.
Sales Assistant
Uniqlo
Melbourne , Vic
01.2023 - 08.2023
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Processed special orders for out-of-stock items when necessary.
- Built and maintained relationships with peers and upper management to drive team success.
Front of House Supervisor
Ssam BBQ restaurant
Melbourne , Vic
11.2021 - 08.2023
- Provided feedback to employees regarding performance and customer satisfaction.
- Ensured compliance with health and safety regulations in the workplace.
- Trained new employees on restaurant policies and procedures.
- Utilized POS systems to streamline transactions and generate reports.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
Education
Noble Park Secondary School
Noble Park, VIC03-2020
Noble Park Secondary School
Noble Park, VIC03-2022
Skills
- Customer servicet
- POS system operation
- Health and safety compliance
- Time management
- Report preparation
- Team building
- Customer relations
- Hospitality and accommodation
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Barista
The Nicholson Coffee & Eatery
01.2025 - Current
Barista
Temperance Society
09.2024 - 01.2025
Sales Assistant
Uniqlo
01.2023 - 08.2023
Front of House Supervisor
Ssam BBQ restaurant
11.2021 - 08.2023
Noble Park Secondary School
Noble Park Secondary School