Thao Nguyen
Moorebank,NSW
Summary
Proven track record in enhancing customer satisfaction and exceeding sales targets, as demonstrated at Foot Locker and Mr. Cheap Supermarket. Skilled in effective communication and upselling strategies, I excel in fast-paced environments, ensuring client support and business operations efficiency. Achieved a notable increase in client retention through exceptional customer/client relations and marketing campaign support.
Overview
8
8
years of professional experience
Work History
RETAIL ASSISTANT & RECEPTIONIST
Mr. Cheap supermarket
Punchbowl, NSW
05.2023 - Current
- Developed effective working relationships with clients to ensure satisfaction with the services provided
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Kept up-to-date knowledge of all products available in the store.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
FRONT STAFF
Soul Origin
Burwood, NSW
10.2022 - 09.2023
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
RETAIL SALE ASSOCIATE
Foot Locker
Burwood, Australia
04.2020 - 08.2021
- Delivered comprehensive product details.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Offered suggestions for additional items that may be of interest to customers.
CREW MEMBER
McDonald's
Town Hall, Australia
12.2016 - 08.2019
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Handled customer complaints in a professional and courteous manner
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Maintained knowledge of store menus to advertise promotions and limited-time offers
Education
BACHELOR OF BUSINESS - MARKETING
Western Sydney University
Parramatta, NSW12.2024
HIGH SCHOOL -
Taylors College
Green Square01.2020
Skills
- Client Support
- Upselling strategies
- Customer/client relations
- Effective communication
- Marketing campaign support
- Sales target achievement
- Business operations understanding
Languages
- Vietnamese
- English
Availability
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday & Sunday: All day available
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
RETAIL ASSISTANT & RECEPTIONIST
Mr. Cheap supermarket
05.2023 - Current
FRONT STAFF
Soul Origin
10.2022 - 09.2023
RETAIL SALE ASSOCIATE
Foot Locker
04.2020 - 08.2021
CREW MEMBER
McDonald's
12.2016 - 08.2019
BACHELOR OF BUSINESS - MARKETING
Western Sydney University
HIGH SCHOOL -
Taylors College
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