Thao Nguyen
Battery Point
Summary
Pursuing a Master of Public Health at the University of Tasmania with a strong foundation in disease prevention, mental health, and physical health issues. Experienced Customer Service Advisor with proven skills in customer support, problem-solving, and effective communication.
A disciplined and empathetic professional with strong teamwork, analytical, and leadership abilities, eager to contribute to [Desired Position/Organization] by delivering exceptional service and continuous growth in a customer-focused environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Advisor
Quay Australia
10.2021 - 12.2022
- Effectively manage a high volume of both inbound/outbound calls
- Resolve, manage and escalate problems logged by customers
- Possess a polished, mature disposition with exceptional customer service and negotiation skills
- Accurately capture data and work to realistic KPIs
- Excellent communication skills and ability to multi-task
- Problem-solving skills
- Brilliant speed and accuracy in terms of data entry with a strong attention to detail
- Have a strong work ethic and be a committed member of the team
- Demonstrate excellent time management and organizational skills
- The ability to multi-task quickly and efficiently
Education
Master of Public Health -
University of Tasmania
Hobart, Tasmania06-2025
Bachelor in Science of Psychology - undefined
University of Northampton
07.2021
Skills
- Strong knowledge of public health principles, with experience addressing health challenges and promoting community well-being
- Comprehensive understanding of psychology, including its application to communication, behaviour analysis, and problem-solving
- Proficient in data analysis software, such as SPSS or R statistics
- Skilled in SQL and Power BI for data visualisation and reporting
- Advanced proficiency in Microsoft Office (Word, Excel PowerPoint, and Outlook)
- Experience in call center environments, demonstrating excellent customer service, conflict resolution, and multitasking skills
- Exceptional verbal and written communication skills, effective in-person, via emails and over the phone
- Strong analytical skills with a proven ability to interpret complex data and provide actionable insights
Certification
Verified Certificate Of Nanodegree Program Completion SQL
Timeline
Customer Service Advisor
Quay Australia
10.2021 - 12.2022
Bachelor in Science of Psychology - undefined
University of Northampton
Master of Public Health -
University of Tasmania
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