Thao Nguyen
Sydney,NSW
Summary
Result-driven professional with experience in brand representation and marketing, currently pursuing an MBA with a focus on Global Business. Skilled in building customer relationships, analyse market trends, and executing strategies to enhance brand presence and sales. Seeking an e-commerce associate role to leverage expertise in online sales, digital marketing, and operational management.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
Heinemann Tax & Duty Free
09.2023 - Current
- Represented the brand at promotional events, increasing product awareness and driving customer engagement.
- Collaborated with marketing teams to execute campaigns across digital and in-store concepts.
- Monitored sales performance and provided feedback to improve marketing strategies
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
ECommerce Specialist
Freelance Role
02.2023 - Current
- Created and optimized product listings with compelling descriptions, professional imagery, and targeted SEO strategies, increasing sales and visibility.
- Conducted product research and market analysis to identify trends and meet customer demands.
- Provided exceptional customer service, achieving 99% positive rating.
- Gained hands-on experience with inventory management, order fulfillment, and sales data analysis.
Sale Customer Support
Lagardere Travel Retail
09.2022 - 08.2023
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Education
MBA - Global Business
Victoria University
07-2026
Bachelor of Arts - Digital Communication
University of Technology Sydney
Sydney, NSW03-2022
Skills
- E-commerce platforms: Shopify, Ebay, Amazon
- Digital Marketing: SEO, SEM, Email Marketing, Social Media Management
- Data Analysis: Excel
- Customer Relationship Management: Saleforce
- Communication & Collaboration
- Merchandising strategy
- Computer literacy and software use
Timeline
Brand Ambassador
Heinemann Tax & Duty Free
09.2023 - Current
ECommerce Specialist
Freelance Role
02.2023 - Current
Sale Customer Support
Lagardere Travel Retail
09.2022 - 08.2023
MBA - Global Business
Victoria University
Bachelor of Arts - Digital Communication
University of Technology Sydney
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