Summary
Overview
Work History
Education
Skills
Timeline
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Thao Nguyen

Sydney,NSW

Summary

Result-driven professional with experience in brand representation and marketing, currently pursuing an MBA with a focus on Global Business. Skilled in building customer relationships, analyse market trends, and executing strategies to enhance brand presence and sales. Seeking an e-commerce associate role to leverage expertise in online sales, digital marketing, and operational management.

Overview

2
2
years of professional experience

Work History

Brand Ambassador

Heinemann Tax & Duty Free
09.2023 - Current
  • Represented the brand at promotional events, increasing product awareness and driving customer engagement.
  • Collaborated with marketing teams to execute campaigns across digital and in-store concepts.
  • Monitored sales performance and provided feedback to improve marketing strategies
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.


ECommerce Specialist

Freelance Role
02.2023 - Current
  • Created and optimized product listings with compelling descriptions, professional imagery, and targeted SEO strategies, increasing sales and visibility.
  • Conducted product research and market analysis to identify trends and meet customer demands.
  • Provided exceptional customer service, achieving 99% positive rating.
  • Gained hands-on experience with inventory management, order fulfillment, and sales data analysis.

Sale Customer Support

Lagardere Travel Retail
09.2022 - 08.2023
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
  • Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
  • Adhered to company policies, procedures and system documentation requirements.
  • Established positive relationships with clients through proactive communication and attentive listening skills.

Education

MBA - Global Business

Victoria University
07-2026

Bachelor of Arts - Digital Communication

University of Technology Sydney
Sydney, NSW
03-2022

Skills

  • E-commerce platforms: Shopify, Ebay, Amazon
  • Digital Marketing: SEO, SEM, Email Marketing, Social Media Management
  • Data Analysis: Excel
  • Customer Relationship Management: Saleforce
  • Communication & Collaboration
  • Merchandising strategy
  • Computer literacy and software use

Timeline

Brand Ambassador

Heinemann Tax & Duty Free
09.2023 - Current

ECommerce Specialist

Freelance Role
02.2023 - Current

Sale Customer Support

Lagardere Travel Retail
09.2022 - 08.2023

MBA - Global Business

Victoria University

Bachelor of Arts - Digital Communication

University of Technology Sydney
Thao Nguyen