Thao Nguyen Phuong
Melbourne,VIC
Summary
As a final-year student completing a Bachelor of Media and Communication with a major in Public Relations at Swinburne University of Technology, I am driven to pursue a Master of Marketing/Communication for further studies. This program will enable me to become a creative and adaptive professional capable of navigating modern marketing and communication landscapes. My academic background and practical experiences in event support, content creation, and media production have instilled in me a passion for understanding the evolving dynamics of marketing and communication.
Overview
4
4
years of professional experience
Work History
Crew Member
Guzman Y Gomez
09.2023 - Current
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
Content Creator Intern
Herotown
11.2024 - 01.2025
- Edited videos and filmed footage to create engaging content.
- Developed innovative scripts and concepts for video content, aligning them with the audience engagement strategies.
- Generated content concepts that were visually appealing, contributing to the company's social media presence.
- Worked closely with team members to ensure content aligned with marketing strategies and brand objectives, enhancing overall brand consistency.
Communication Member
TLU Travel and Event Club
11.2021 - 06.2022
- Developed and published engaging content for social media platforms to enhance the club's online presence and community engagement.
- Filmed and photographed special events, capturing key moments and creating visual content that showcased the club's activities and achievements.
- Managed and maintained the club's social media accounts, ensuring consistent posting and interaction with followers to build a strong online community.
Sales Assistant
Abby.vn
10.2021 - 04.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Processing online orders
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Performed cash, card, and check transactions to complete customer purchases.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Boosted store revenue through upselling and cross-selling techniques.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Event Supporter
United Associations of Vietnamese Students in NSW
12.2021 - 02.2022
- Designed and facilitated engaging games and activities for event participants based on organizer requests.
- Provided on-site support during the event, ensuring smooth execution and participant engagement.
- Actively interacted with attendees to foster a welcoming and inclusive atmosphere, contributing to the overall success of the event.
- Collaborated with team members to address logistical challenges and ensure all event objectives were met effectively.
Education
Bachelor of Arts - Media And Communications
Swinburne University of Technology
Melbourne, VIC06-2025
Skills
- Time management
- Problem-solving
- Multitasking and organization
- Teamwork and collaboration
- Customer service
- Relationship building
- Creative storytelling
- Video production
- Creative writing
Languages
English
Professional Working
Timeline
Content Creator Intern
Herotown
11.2024 - 01.2025
Crew Member
Guzman Y Gomez
09.2023 - Current
Event Supporter
United Associations of Vietnamese Students in NSW
12.2021 - 02.2022
Communication Member
TLU Travel and Event Club
11.2021 - 06.2022
Sales Assistant
Abby.vn
10.2021 - 04.2022
Bachelor of Arts - Media And Communications
Swinburne University of Technology
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