THAO PHAM

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Maintained accurate records of employee performance reviews.
• Monitored inventory levels and placed orders to restock shelves.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Prepared monthly reports on sales figures, expenses, profits.
• Updated POS system with new products and promotional offers.
• Developed strategies to maximize sales and profitability.

• Inventory and stock management: monitor stock levels of the products, oversee restocking and reordering processes.
• Supervise retail and warehouse staffs, assign daily tasks, training new employees.
• Sales and customer service: assists with the customer inquiring and complains, advise clients on product use and recommendations.

Calia is a unique Australian restaurant-to-retail brand, where I played a crucial role in delivering exceptional customer service

and driving sales within the brand's retail and dining environments.

• Actively promoted Calia's products and menu items to maximise sales opportunities.
• Assisted with daily operations such as cash handling, POS transactions and order processing.
• Contributed ideas and initiatives to enhance the overall customer experience and drive business growth.