Thao Pham

Responsible for:

• Entered purchase orders, invoices and payments into company accounting system.
• Communicated with contract admins to verify purchase orders.
• Processed invoices and credit notes accurately, maintaining compliance with company policies and procedures.
• Processing employee's credit card expenses and travel expenses.
• Reconciled vendor statements monthly, identifying errors and resolving outstanding invoices.
• Managed and responded to correspondence and inquiries from vendors and contract admins.
• Assisted with month end closures, generate EFT and payment.
• Set up new vendors in system.
• Maintained and updated vendor files and insurances.
• Helped other team members in times of need.

Responsible for:

• Managed daily operations, ensuring customer satisfaction.
• Developed marketing strategies to attract new customers.
• Streamlined inventory management to reduce costs and improve efficiency.
• Established a loyal customer by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business and advertised products via online and social media.
• Managed daily cash flow.
• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
• Maintained compliance with Lottery industry regulations and updates of policies or procedures as needed.
• Managed purchasing, sales, marketing costs.

Responsible for:

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Monitored and balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
• Greeted all customers warmly to build welcoming and positive atmosphere within store.
• Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
• Processed refunds and exchanges in accordance with company policy.
• Used POS system to enter items, process payments and issue receipts.

Responsible for:

• Entered customer orders using point-of-sale systems.
• Maintained accurate cash drawer to ensure financial integrity.
• Assisted customers with inquiries, resolving issues promptly and effectively.
• Collaborated with team members to enhance service delivery during peak hours.
• Implemented process improvements that enhanced transaction speed and accuracy.
• Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
• Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers.
• Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
• Participated in regular employee meetings to share ideas on improving front-of-house processes and procedures.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Worked with floor team and managers to meet wide range of customer needs.
• Processed refunds and exchanges in accordance with company policy.
• Prepared rosters.