Thao Phung
Adelaide,SA
Overview
7
7
years of professional experience
Work History
F&B Trainee
Rex Saigon Hotel
Ho Chi Minh City, Vietnam
07.2015 - 09.2015
- Improved communication within the team by actively participating in pre-shift meetings and offering constructive feedback.
- Managed inventory levels efficiently by conducting regular stock checks and placing orders as needed.
- Developed strong multitasking skills to manage multiple tables simultaneously while maintaining attention to detail.
- Welcome and check guest list.
- Assisted colleagues in other departments when necessary, demonstrating flexibility and teamwork skills.
Front Office Intern
Park Hyatt Saigon
Ho Chi Minh City, Vietnam
03.2017 - 09.2017
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Support check-in and check-out procedure during peak hours.
- Complete daily check list.
Front Office Host
Park Hyatt Saigon
Ho Chi Minh City, Vietnam
09.2017 - 10.2020
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Take care of loyalty membership program.
- Coordinate with the other departments (housekeeping, reservation, F&B,...) to exceed guest's experiences.
- Complete daily task
- Focus on room upselling and introduce the membership program.
Front Office Team Leader
Park Hyatt Saigon
Ho Chi Minh City, Vietnam
10.2020 - 10.2022
Timeline
Front Office Team Leader
Park Hyatt Saigon
10.2020 - 10.2022
Front Office Host
Park Hyatt Saigon
09.2017 - 10.2020
Front Office Intern
Park Hyatt Saigon
03.2017 - 09.2017
F&B Trainee
Rex Saigon Hotel
07.2015 - 09.2015