Thao Christina Nguyen
Canley Vale,NSW
Overview
2
2
years of professional experience
Work History
Hospitality Worker
Macdonalds
- Resolved problems, improved operations and provided exceptional service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Proved successful working within tight deadlines and fast-paced atmosphere
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Identified issues, analyzed information and provided solutions to problems
- Maintained excellent attendance record, consistently arriving to work on time
- Established unique service goals to each venue to provide constant and excellent service.
JD Sports
Retail Sales Assistant
11.2023 - 06.2024
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- worked in different departments of JD Sports, which made me adapt to remembering all our products
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Retail Worker
UNIQLO
11.2022 - 10.2023
- Helped customers complete purchases, locate items, and join reward programs
- Checked pricing, scanned items, and applied discounts
- Replenished sales floor merchandise and organized shelves, and racks
- Answered questions about store policies and addressed customer concerns
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Worked closely with shift manager to solve problems and handle customer concerns
- Balanced and organized cash register by handling cash, and counting change
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Assisted customers with prompt and polite support in-person
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Education
Canley Vale High School
Canley Vale, NSW2019
Skills
- Problem-solving skills
- Cash Handling
- Teamwork
- Communication
- Honesty
- Respectful
- Organization
- Customer Service
- Problem-Solving
- Hospitality services
- Relationship Building
- Supply Restocking
- Cleaning and sanitizing
Cover Letter
Dear Sir/Madam,
I'm writing to express my interest in a part-time/full-time position available at your company. I am currently looking
for a job where I can gain experience in a variety of industries. I'd also like to expand my involvement and
participation in a variety of work environments. I will work confidently and maintain a positive attitude when
interacting with customers and coworkers. I hope to get this job because it will allow me to learn and grow while
also providing me with more experience in my environment. Please find my resume enclosed for your review and
consideration. I am excited to meet with you and learn more about how I can help you with your current needs
within the company. If you are interested in my job application, please contact me as soon as possible by email or
phone. Interviews and meetings are possible if you give me at least a few days' notice. Thank you for your time and
consideration in processing my resume.
Yours Sincerely,
Thao Christina Nguyen
Languages
English
Vietnamese
Timeline
JD Sports
Retail Sales Assistant
11.2023 - 06.2024
Retail Worker
UNIQLO
11.2022 - 10.2023
Hospitality Worker
Macdonalds
Canley Vale High School