Thao Nguyen Nguyen
East Victoria Park
Summary
Dedicated Community Support Worker with a proven track record at Home Caring Stirling, skilled in compassionate care and case documentation management. Successfully empowered clients through tailored support and effective communication, enhancing their independence and well-being. Committed to fostering trust and collaboration while ensuring accurate documentation for optimal service delivery.
Overview
1
1
year of professional experience
Work History
Community Support Worker
Home Caring Stirling
06.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care.
Placement Experience
PeelConnect MACS
09.2024 - 11.2024
- Worked under the supervision of experienced staff to support individuals facing homelessness.
- Assisted clients with form-filling and service navigation,
- Participated in community outreach programs to provide meals and foster community connections.
- Conducted client assessments and assisted with case management.
- Supported clients with early intervention, housing application and referrals.
- Provided crisis support to clients in urgent need of assistance.
- Assisted clients with Disability Support Pension (DSP) and housing applications, ensuring accurate documentation.
- Supported administrative staff by welcoming and assisting walk-in clients.
- Advocated on behalf of clients when necessary, ensuring they received fair treatment and appropriate services from external agencies.
Placement Experience
Access Foundation
03.2024 - 04.2024
- Assisted the Support Coordinator in delivering person-centered support to clients.
- Developed strong rapport with clients to foster trust and comfort.
- Supported case management by documenting client progress, updating records, and ensuring accurate reporting.
- Provided guidance to clients through the NDIS application process.
- Conducted needs assessments to align clients with appropriate services and resources.
- Managed intake inquiries and maintained organized client records.
- Offered supervised emotional support to clients, promoting their well-being and empowerment.
- Coordinated with community organizations and service providers to enhance client support.
- Shadowed experienced staff and support coordinators to gain practical insights into service delivery and client care.
Education
Bachelor of Community Services -
Acknowledges Education (Stott's College)
Perth, WA12-2024
Diploma of Commerce -
Curtin College
Bentley, WA06-2021
Skills
- Case Documentation Management
- Compassionate care
- Active learning
- Professional boundaries
- Multicultural sensitivity
- Client interaction
- Collaborative Teamwork
- Documentation accuracy
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Placement Experience
PeelConnect MACS
09.2024 - 11.2024
Community Support Worker
Home Caring Stirling
06.2024 - Current
Placement Experience
Access Foundation
03.2024 - 04.2024
Bachelor of Community Services -
Acknowledges Education (Stott's College)
Diploma of Commerce -
Curtin College
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