Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Tran

Burwood,Victoria

Summary

Accomplished in enhancing customer experiences and streamlining operations, I excelled at Tiem Banh Nhat by mastering cake decorating and fostering team collaboration. Demonstrated prowess in quality control and customer service, significantly contributing to repeat business and operational efficiency. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.

Overview

3
3
years of professional experience

Work History

Front of House Staff Member

Top Pho
12.2023 - 06.2024
  • Utilized POS system to receive and process food and beverage orders.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Supported management in achieving financial goals through accurate cash handling, inventory control, and diligent cost-saving practices.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Maximized revenue potential during peak hours to more than 4000aud per day by effectively upselling menu items and promoting specials to guests based on their preferences.
  • Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
  • Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.

Baker

Tiem Banh Nhat
06.2021 - 02.2023
  • Mixed dough, scale breads and cakes, fried doughnuts and performed baking duties.
  • Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
  • Come up with new cake recipes for holidays like Christmas, New Year, Valentine's day.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

Bakery Manager

Tiem Banh Nhat
06.2021 - 02.2023
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Education

Bachelor of Commerce - Accounting And Finance

Deakin University
Melbourne, VIC
03.2026

Skills

  • Order Taking
  • Greeting guests
  • Cleanliness
  • Memory retention
  • Team Collaboration
  • Stock management
  • Customer Service
  • Quality Control
  • Pastry preparation
  • Cake Decorating

Timeline

Front of House Staff Member

Top Pho
12.2023 - 06.2024

Baker

Tiem Banh Nhat
06.2021 - 02.2023

Bakery Manager

Tiem Banh Nhat
06.2021 - 02.2023

Bachelor of Commerce - Accounting And Finance

Deakin University

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