Thao Nhi (Zoey) Nguyen
Sydney,NSW
Summary
I am an enthusiastic person, committed to continuous learning, and effective communication. Dedicated to collaborating with team members, and engaging with customers to ensure exceptional experiences. Passionate about delivering satisfactory service to customers through proactive communication and teamwork.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Raisers Hub
Rosebery, NSW
02.2024 - 01.2025
- Managed high call volumes while maintaining quality service standards.
- Documented customer interactions in the system accurately and promptly.
- Provided product information and guided customers through processes.
- Collaborated with team members to enhance customer satisfaction levels.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
Cashier
Coles
Waterloo, NSW
12.2022 - 09.2024
- Operated cash register and processed customer transactions efficiently.
- Maintained a clean and organized checkout area for customer convenience.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and electronic payments accurately during shifts.
- Followed store policies for handling returns and exchanges promptly.
- Engaged with customers to promote loyalty programs and store promotions.
Education
3rd Year Bachelor of Commerce/Law - Finance
University of New South Wales
Sydney, NSWSkills
- Customer service
- Data entry
- Team collaboration
- Time management
- Problem solving
Languages
English
Native/ Bilingual
Vietnamese
Full Professional
Chinese (Mandarin)
Professional
Availability
Available to start immediately
Weekdays: Monday, Wednesday, Thursday
Weekends: Saturday, Sunday
November – January
- Full availability weekdays and weekends
Timeline
Call Center Representative
Raisers Hub
02.2024 - 01.2025
Cashier
Coles
12.2022 - 09.2024
3rd Year Bachelor of Commerce/Law - Finance
University of New South Wales
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