Thao Phuong Phung
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food Waiter
Dookki-Korean Tteokbokki Hotpot Buffet
01.2023 - 05.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Trained new servers on restaurant policies and procedures.
Cook
Net Hue
06.2022 - 01.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Staff Member
Moji-accessories And Gifts
01.2022 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Education
Bachelor of Business Analytics And Analysis - Business Analysis
Swinburne University of Technology
Melbourne, VIC11.2026
Skills
- Food Spoilage Prevention
- Order Management
- Food Inspection
- Customer Service
- Frying
- Supply Restocking
- Administrative Support
- Cleaning and Organization
Certification
- English
- Word & Excel & PowerPoint (MOS)
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Food Waiter
Dookki-Korean Tteokbokki Hotpot Buffet
01.2023 - 05.2023
Cook
Net Hue
06.2022 - 01.2023
Staff Member
Moji-accessories And Gifts
01.2022 - 06.2022
Bachelor of Business Analytics And Analysis - Business Analysis
Swinburne University of Technology
- English
- Word & Excel & PowerPoint (MOS)
Similar Profiles
Eunna YangEunna Yang
Restaurant Manager at Yeopgi Tteokbokki(Korean Restaurant)Restaurant Manager at Yeopgi Tteokbokki(Korean Restaurant)
Marjorie DuhigMarjorie Duhig
Server at 912 Korean Bbq and HotpotServer at 912 Korean Bbq and Hotpot
Rosy LhingRosy Lhing
Server at Won Korean BBQ and HotpotServer at Won Korean BBQ and Hotpot