Tharani Serasinghe
Melbourne,Victoria
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Christmas Casual - Retail Assistance
Lotte Travel Retail Australia Pty Ltd
Melbourne, VIC
12.2023 - Current
- Supported current promotions and initiatives to enhance customer experience, increase customer loyalty and impact sales.
- Maintained a clean and organized work environment.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Worked closely with colleagues to ensure smooth operation of the store during peak holiday season.
- Answered store and merchandise questions and led customers to wanted items.
- Helped customers select products that best fit their needs.
- Utilize the company’s POS system to cash customers out or administer returns
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Store Manager
ODEL Plc (Softlogic Holdings)
Colombo, Sri Lanka
05.2022 - 10.2023
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Monitored progress by establishing plans, budgets and measuring results.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Retail Sales Associate
ODEL PLC (SOFTLOGIC HOLDINGS)
Colombo , Sri Lanka
01.2021 - 05.2022
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Senior Front Office Executive
Grand Monarch
Colombo , Sri Lanka
11.2019 - 11.2020
- Tracked progress of projects assigned by senior executives on a weekly basis.
- Created reports for management review on a regular basis.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Resolved conflicts between staff members through effective communication strategies.
- Managed all incoming and outgoing correspondence in an organized manner.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Performed data entry tasks into various software systems accurately and efficiently.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Front of House Associate
Galle Face Hotel
Colombo , Sri Lanka
10.2017 - 03.2018
- Responded quickly to customer complaints in a professional manner and resolved issues efficiently.
- Worked with managers to report and resolve customer issues or concerns.
- Recognized repeat customers by name and provided personalized service accordingly.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Assisted in seating customers, ensuring an efficient flow of service.
- Took to-go phone orders from guests following outlined procedures.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
BA (Hons) Business Administration - Accounting And Business Management
University of Bedfordshire
Sri Lanka 12-2017
Advance Diploma of Commerce - Business Management
Australian College of Business And Technology
Sri Lanka 12-2017
High School Diploma -
St Joseph’s Girls’ School
Sri Lanka 12-2016
Master of Business Analytics - Business Analytics
La Trobe University
Melbourne, VICPostgraduate Diploma in Professional Marketing - Marketing Management And Research
CIM
Skills
- Store Organization
- Payment Processing
- Retail Merchandising
- Inventory Management
- Team Leadership
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Decision-Making
- Safety and Cleanliness Standards
- POS Software
- Team Cooperation
- Friendly and Helpful
- Engaging With Diverse Customers
Languages
English
Full Professional
Timeline
Christmas Casual - Retail Assistance
Lotte Travel Retail Australia Pty Ltd
12.2023 - Current
Assistant Store Manager
ODEL Plc (Softlogic Holdings)
05.2022 - 10.2023
Retail Sales Associate
ODEL PLC (SOFTLOGIC HOLDINGS)
01.2021 - 05.2022
Senior Front Office Executive
Grand Monarch
11.2019 - 11.2020
Front of House Associate
Galle Face Hotel
10.2017 - 03.2018
BA (Hons) Business Administration - Accounting And Business Management
University of Bedfordshire
Advance Diploma of Commerce - Business Management
Australian College of Business And Technology
High School Diploma -
St Joseph’s Girls’ School
Master of Business Analytics - Business Analytics
La Trobe University
Postgraduate Diploma in Professional Marketing - Marketing Management And Research
CIM
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