Tharika Pathiranage
Southport
Summary
A self- inspired individual with several years of experience as receptionist and guest service agent, seeking to obtain a position in the hospitality industry to help enhance the operations which will allow utilization of industry- based experiences and knowledge while achieving leadership skills.
Overview
8
8
years of professional experience
Work History
Hotel Service Manager
Chateau Beachside Resort
05.2024 - Current
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Compile Management Reports as required.
- Reconciliation of Guest, Owner and other accounts.
- Organise and conduct meetings with personnel, contractors, suppliers and other
managers. - Processing Guest and Owner Charges.
- Organize and manage maintenance contractors where required.
- Liaise with the hotel manager to ensure that the housekeeping and front desk departments are coordinating with other sections of the hotel.
Hotel Front Desk Receptionist
Chateau Beachside Resort
01.2023 - 05.2024
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Cleaning Supervisor
Eaton Services Group
09.2022 - 01.2023
- Assigned cleaning staff to specific shifts based on abilities and daily requirements.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports and other business documentation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Front Desk Guest Service Agent
Kabalana Villa
01.2020 - 07.2022
- Welcomed and greeted each new arrival pleasantly and confirmed reservations and identification.
- Offered assistance and answered questions to build rapport and retention.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Receptionist Trainee
Kabalana Villa
09.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
Food and Beverage Attendant
Matthew Flinders Hotel
10.2016 - 07.2019
- Greeted guests as they arrive at the venue, directed guests to tables.
- Explained menu items and specials and took orders.
- Served food and beverage to guests.
- Assisted chefs by sourcing ingredients from the stock room.
- Wiped down tables and chairs, removing rubbish and cleared restaurant spaces.
Education
Master of Tourism And Hospitality Management -
Griffith University
Gold Coast, QLD06.2024
Bachelor of Arts - International Business Administration
Australian College of Business & Technology
Colombo, Sri Lanka06.2021
Bachelor of Professional Accounting -
Charles Darwin University
Melbourne, VIC07.2017
Diploma of Business -
Australian College of Business & Technology
Colombo, Sri Lanka07.2014
Skills
- Strong communication skills
- Relationship building
- Guest Services
- Front Desk Management
- Room Assignments
- Problem-Solving Skills
Timeline
Hotel Service Manager
Chateau Beachside Resort
05.2024 - Current
Hotel Front Desk Receptionist
Chateau Beachside Resort
01.2023 - 05.2024
Cleaning Supervisor
Eaton Services Group
09.2022 - 01.2023
Front Desk Guest Service Agent
Kabalana Villa
01.2020 - 07.2022
Receptionist Trainee
Kabalana Villa
09.2019 - 12.2019
Food and Beverage Attendant
Matthew Flinders Hotel
10.2016 - 07.2019
Master of Tourism And Hospitality Management -
Griffith University
Bachelor of Arts - International Business Administration
Australian College of Business & Technology
Bachelor of Professional Accounting -
Charles Darwin University
Diploma of Business -
Australian College of Business & Technology
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