Tharika Pathiranage
Southport
Summary
A self- inspired individual with several years of experience as receptionist and guest service agent, seeking to obtain a position in the hospitality industry to help enhance the operations which will allow utilization of industry- based experiences and knowledge while achieving leadership skills.
Overview
8
8
years of professional experience
Work History
Hotel Service Manager
Chateau Beachside Resort
Gold Coast, QLD
05.2024 - Current
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Compile Management Reports as required.
- Reconciliation of Guest, Owner and other accounts.
- Organise and conduct meetings with personnel, contractors, suppliers and other
managers. - Processing Guest and Owner Charges.
- Organize and manage maintenance contractors where required.
- Liaise with the hotel manager to ensure that the housekeeping and front desk departments are coordinating with other sections of the hotel.
Hotel Front Desk Receptionist
Chateau Beachside Resort
Gold Coast, QLD
01.2023 - 05.2024
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Cleaning Supervisor
Eaton Services Group
Gold Coast, QLD
09.2022 - 01.2023
- Assigned cleaning staff to specific shifts based on abilities and daily requirements.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports and other business documentation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Front Desk Guest Service Agent
Kabalana Villa
Ahangama, Sri Lanka
01.2020 - 07.2022
- Welcomed and greeted each new arrival pleasantly and confirmed reservations and identification.
- Offered assistance and answered questions to build rapport and retention.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Receptionist Trainee
Kabalana Villa
Ahangama, Sri Lanka
09.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
Food and Beverage Attendant
Matthew Flinders Hotel
Melbourne, VIC
10.2016 - 07.2019
- Greeted guests as they arrive at the venue, directed guests to tables.
- Explained menu items and specials and took orders.
- Served food and beverage to guests.
- Assisted chefs by sourcing ingredients from the stock room.
- Wiped down tables and chairs, removing rubbish and cleared restaurant spaces.
Education
Master of Tourism And Hospitality Management -
Griffith University
Gold Coast, QLD06.2024
Bachelor of Arts - International Business Administration
Australian College of Business & Technology
Colombo, Sri Lanka06.2021
Bachelor of Professional Accounting -
Charles Darwin University
Melbourne, VIC07.2017
Diploma of Business -
Australian College of Business & Technology
Colombo, Sri Lanka07.2014
Skills
- Strong communication skills
- Relationship building
- Guest Services
- Front Desk Management
- Room Assignments
- Problem-Solving Skills
Timeline
Hotel Service Manager
Chateau Beachside Resort
05.2024 - Current
Hotel Front Desk Receptionist
Chateau Beachside Resort
01.2023 - 05.2024
Cleaning Supervisor
Eaton Services Group
09.2022 - 01.2023
Front Desk Guest Service Agent
Kabalana Villa
01.2020 - 07.2022
Receptionist Trainee
Kabalana Villa
09.2019 - 12.2019
Food and Beverage Attendant
Matthew Flinders Hotel
10.2016 - 07.2019
Master of Tourism And Hospitality Management -
Griffith University
Bachelor of Arts - International Business Administration
Australian College of Business & Technology
Bachelor of Professional Accounting -
Charles Darwin University
Diploma of Business -
Australian College of Business & Technology