Tharindu Senadheera
Victoria Park
Summary
Enthusiastic and dependable customer service professional with extensive experience in retail and service roles. Demonstrated expertise in cash handling, stock management, and consistently delivering exceptional customer experiences in fast-paced environments. Proven ability to work independently, maintain site cleanliness, and adhere to safety protocols, particularly during flexible and overnight shifts. Committed to ensuring operational efficiency and providing convenience to customers on the move.
Overview
6
6
years of professional experience
Work History
Caretaker
Prestige Pro
07.2023 - Current
- Responded promptly to requests from tenants regarding repairs or maintenance needs.
- Coordinated with outside contractors when necessary for larger repair projects.
- Communicated with management about changes, maintenance needs and tenant issues.
House Cleaning (part-time)
Platinum Cleaning
07.2024 - 12.2024
- Performed thorough cleaning of rooms and common areas to maintain high standards
Pub Cleaning Supervisor (part-time)
Command51
07.2023 - 09.2024
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
Production Executive
MAS Intimates - Slimtex
04.2021 - 08.2024
- Collaborated with Needle Point production to streamline operations by coordinating with supportive departments, such as Quality Assurance, Supply Chain, and Maintenance.
- Assisted in planning and managing production schedules to meet targets, while maintaining high-quality standards.
- Monitored inventory levels and coordinated with the supply chain team to ensure timely availability of raw materials and components.
Customer Service Assistant (part-time)
Food City Supermarkets
05.2022 - 12.2022
- Assisted customers with product inquiries and personalized recommendations
- Handled cash transactions efficiently and ensured a smooth checkout process
- Maintained a clean and organized retail environment
Cashier (part-time)
GT Mango and Fruits Stores
04.2022 - 12.2022
- Processed cash and card transactions with accuracy and attention to detail
- Provided product recommendations to enhance the customer experience
- Supported promotional activities by actively promoting specials and offers
Senior Customer Assistant (part-time)
Nils Dresses
06.2021 - 02.2022
- Assisted customers with clothing selections and personalized product advice
- Maintained tidy and visually appealing product displays
- Conducted stock management to ensure product availability
Data Analyst Intern
Romata Properties And (Pvt) LTD
11.2020 - 04.2021
- Performed exploratory data analysis on large datasets to identify trends and outliers.
- Designed automated reports that track KPIs for multiple departments within the organization.
- Worked closely with stakeholders to ensure accuracy of collected data sets used in forecasting models.
Food Service Assistant (part-time)
Kandy Queens
05.2020 - 02.2021
- Delivered prompt and friendly service to dining customers
- Ensured cleanliness and hygiene in food preparation and dining areas
- Assisted in restocking and organizing supplies
Executive Coordinator
Damro Furniture
07.2019 - 10.2020
- Spearheaded process improvements that led to more accurate financial reporting and better-informed decision-making by management.
- Interacted diplomatically with clients, partners and vendors to support business development efforts
- Planned, promoted and facilitated special events and functions and oversaw post-event follow-up.
Store Assistant (part-time)
DSI Footwear
01.2020 - 05.2020
- Helped customers find suitable products while ensuring a tidy and well-stocked store
- Supported inventory management by organizing and replenishing stock
Education
Bachelor of Science - Statistics And Operations Research
University of Peradeniya
Sri Lanka06.2021
Skills
- Exceptional Customer Service
- Cash Handling & POS Operations
- Stock Replenishment & Merchandising
- Independence & Reliability
- Flexibility & Adaptability
- Time Management & Multitasking
- Safety & Operational Compliance
- Physical Stamina for standing & lifting
- Product Promotion and Business needs analysis
- Computer Literacy
- Problem-solving and Critical thinking
- Calm under pressure
Languages
English
Full Professional
Timeline
House Cleaning (part-time)
Platinum Cleaning
07.2024 - 12.2024
Caretaker
Prestige Pro
07.2023 - Current
Pub Cleaning Supervisor (part-time)
Command51
07.2023 - 09.2024
Customer Service Assistant (part-time)
Food City Supermarkets
05.2022 - 12.2022
Cashier (part-time)
GT Mango and Fruits Stores
04.2022 - 12.2022
Senior Customer Assistant (part-time)
Nils Dresses
06.2021 - 02.2022
Production Executive
MAS Intimates - Slimtex
04.2021 - 08.2024
Data Analyst Intern
Romata Properties And (Pvt) LTD
11.2020 - 04.2021
Food Service Assistant (part-time)
Kandy Queens
05.2020 - 02.2021
Store Assistant (part-time)
DSI Footwear
01.2020 - 05.2020
Executive Coordinator
Damro Furniture
07.2019 - 10.2020
Bachelor of Science - Statistics And Operations Research
University of Peradeniya
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