THARSI SUN
Dandenong
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Merchant Servicing/ External Disputes
National Australian BANK
04.2018 - Current
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Streamlined inventory management tasks for increased efficiency and accuracy.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Site Engineer
AML Marketing
10.2015 - 04.2018
- Checked technical designs and drawings for adherence to standards.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
- Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
Education
Bachelor in Architectural Engineering - Engineering
Victoria University
Melbourne, VIC 04.2001 -
Skills
Customer Relationship
Active Listening
Customer Service
Interpersonal Skills
Teamwork and Collaboration
Organizational Skills
Multitasking
Customer Complaint Resolution
Multitasking Abilities
Operations Management
Systems and software expertise
Timeline
Merchant Servicing/ External Disputes
National Australian BANK
04.2018 - Current
Site Engineer
AML Marketing
10.2015 - 04.2018
Bachelor in Architectural Engineering - Engineering
Victoria University
04.2001 -
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