Naimisha Airukonda
Summary
Over 3 Years of Experience in the IT industry in the Salesforce.com CRM platform. Top-notch Salesforce Admin with a solid background in designing and implementing data management solutions. Strong knowledge of database security, backup and recovery. Collaborative and dedicated to improving and optimizing database performance.
Overview
4
4
years of professional experience
Work History
Salesforce Administrator
Bell Telecommunications
11.2023 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Promoted a culture of continuous learning through regular knowledge sharing sessions on new features and best practices within the Salesforce community.
- Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
- Contributed to successful system migrations by meticulously planning, testing, and executing data transfers between platforms.
- Facilitated change management initiatives during major system upgrades or enhancements to minimize disruptions in day-to-day operations.
- Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
- Maintained high levels of security and compliance by enforcing strict access controls, monitoring user activity, and performing periodic vulnerability assessments.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Installed and configured middleware in Linux and Windows environments.
Salesforce Administrator
Amazon
05.2020 - 11.2022
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for endusers.
- Streamlined communication channels with seamless integration of third-party applications into the Salesforce ecosystem.
- Optimized lead nurturing efforts with targeted marketing campaigns designed within Salesforce.
- Created and updated database designs and data models.
- Implemented BI solution framework for business intelligence projects.
- Developed and updated databases to handle customer data.
- Installed and configured middleware in Linux and Windows environments.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
Education
Supply Chain Management -
Fleming College
Toronto, Canada08.2023
Project Management -
Conestoga College
Kitchener, Canada12.2022
Skills
- Salesforce Customization
- User Administration
- Workflow Management
- Process Automation
- Data Management
- Security management
- Service Cloud Management
- Sales Cloud Management
- Email Template Design
Timeline
Salesforce Administrator
Bell Telecommunications
11.2023 - Current
Salesforce Administrator
Amazon
05.2020 - 11.2022
Supply Chain Management -
Fleming College
Project Management -
Conestoga College
Similar Profiles
SHARANSH GARGSHARANSH GARG
Field Service Technician at Bell TelecommunicationsField Service Technician at Bell Telecommunications
Ify OkeowoIfy Okeowo
IT Project Manager at Bell Telecommunications CanadaIT Project Manager at Bell Telecommunications Canada
Jason PlanasJason Planas
Assistant Store Manager at Optus TelecommunicationsAssistant Store Manager at Optus Telecommunications