THARUN THATIKONDA
ST ALBANS,VIC
Summary
Dynamic professional with a total of 5 years of combined experience in IT field as a test analyst and case management officer within the migration industry, who has a relentless drive to have a broad impact rather than just deliver results. A confident communicator with strong interpersonal and analytical skills with experience of coordinating and managing project activity, providing clear guidance and leadership.
Overview
7
7
years of professional experience
Work History
Case Management Officer
Nowak Migration
Noosa Heads , QLD
01.2022 - Current
- Managed a portfolio of migration cases, ensuring compliance with immigration regulations and timely processing of applications.
- Conducted comprehensive assessments of applications, verifying documentation and eligibility criteria.
- Provided clear guidance and support to applicants throughout the migration process, addressing inquiries and resolving issues promptly.
- Maintained accurate records and prepared detailed reports for senior management and relevant authorities.
- Implemented process improvements to enhance case management efficiency and accuracy.
- Good command on Legendcom and migration manager software.
- Passionate on Australian Immigration law and policies, broad knowledge on various visas like student, graduate, employer sponsored and other visas including family visas.
- currently enhancing my knowledge base on humanitarian visas.
Software Test Engineer
Aura Health Concepts
Melbourne , VIC
10.2019 - 12.2021
- Coordinated with BA and Business users, gathered and clarified the acceptance criteria of each user story from product team.
- Preparation of detailed documents for gathered requirements.
- Practiced Agile methodologies and planned and worked for the Sprints.
- Performed various black box testing Methodologies Like functional testing, Database Testing, Usability Testing and Regression testing.
- Ensured that QA process is documented, communicated and adequate to ensure agreed quality levels for the application.
- Performed Mobile app Testing on IOS and Android platforms.
- Participating in Retrospective meetings and providing the feedback about previous sprint.
Customer Service Officer
Hoban Recruitment
Melbourne , VIC
07.2017 - 09.2019
- Coordinating with the Clients: PTV, MTM, LXRA, Metro Tunnel (RIA), Vline.
- Arranging bus zones and staff positions according to the Occupation plan provided by the client.
- Briefing the staff and allocating work to them.
- Supervise and motivate team members and ensure Passenger data is collected without errors.
- Providing Face to Face customer service to the Metro Customers in the event of Rail Replacements.
- Providing Information to the Passengers regarding the Replacement Buses when the Railway lines are closed for Level Crossing Removal & Metro Maintenance.
- Managing the Heavy passenger flow during peak hours.
- Informing Incidents and feedbacks to the clients.
- Escalating ground level issues to higher authorities and following all safety rules given by the organization.
- Real time capture of data and by analyzing it taking key decisions for easier movement of passengers and implementing contingency plans if required.
Education
Master of Science - Information Technology
Master of Information Technology
Melbourne, VIC07-2019
Bachelor of Science - Computer Science Engineering
Jawaharlal Nehru Technological University
Hyderabad 05-2016
Skills
- Client Advocacy
- Policy Knowledge
- Legal Compliance
- Documentation Management
- Case management and migration processing
- Analytical and problem-solving abilities
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational skills
- Proficient in case management software and database systems
- Experience with test management tools and methodologies
- Software testing and quality assurance
Languages
English
Full Professional
Telugu
Native/ Bilingual
References
References available upon request.
Timeline
Case Management Officer
Nowak Migration
01.2022 - Current
Software Test Engineer
Aura Health Concepts
10.2019 - 12.2021
Customer Service Officer
Hoban Recruitment
07.2017 - 09.2019
Master of Science - Information Technology
Master of Information Technology
Bachelor of Science - Computer Science Engineering
Jawaharlal Nehru Technological University
Similar Profiles
Zofia BartkowiakZofia Bartkowiak
Medical Office Assistant at POZ Renata Grabowska, Maria Nowak, Danuta Chrzanowska- SkrzypczakMedical Office Assistant at POZ Renata Grabowska, Maria Nowak, Danuta Chrzanowska- Skrzypczak
Semen KulaginSemen Kulagin
Class A CDL Truck Driver at Lukasz Nowak Transport ServiceClass A CDL Truck Driver at Lukasz Nowak Transport Service
Iddi MpuugaIddi Mpuuga
Clinical Nurse at IOM Migration Health Assessment Center (UN Migration)Clinical Nurse at IOM Migration Health Assessment Center (UN Migration)