Tharunya Srihari
Clayton South
Summary
Highly motivated and optimistic student, dedicated to continuously expanding skill set and knowledge through valuable work experiences. Possessing a strong background in communication and extensive training in sales, I effectively connect with others. Thriving in team environments, I consistently maintain a professional demeanour and appearance while representing the organization. Upholding a positive image, I strive to foster strong customer loyalty and contribute to the overall success of the company. Holding experience in management I am skilled in strategic planning, problem-solving, and employee development. Reliable and focused on driving team success and organizational growth.
Overview
4
4
years of professional experience
Work History
Manager in Training / Assistant Manager
Rodd & Gunn
08.2024 - 02.2025
- Developed strong working relationships with staff, fostering a positive work environment and boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in budget preparation, ensuring alignment with financial goals.
Salesperson
Florsheim Shoes
09.2023 - 07.2024
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Improved customer service and telecommunication skills to build lasting relationships.
- Logged reports, expenses, receipts, and sales in company database.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Did weekly visual merchandising change over according to basic layout given by the company with scope for creativity and implemented psychological facts in order to maximise sales.
- Did banking daily and deposits weekly.
- Handled and sent out web orders regularly to customers.
- Kept stock room in order at all times to ensure fast service for customers.
Receptionist
Taxperts
03.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
Retail Sales Associate
David Jones
04.2022 - 12.2022
- Greeted customers and helped with product questions, selections and purchases and maintained a professional attitude at all times.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction and spoke in native language in some situations to better help the customer and provide a comfortable shopping experience and create loyalty.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons and did large cash deposits into a safe daily.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported loss prevention goals by monitoring shopper behaviour and immediately alerting managers about unusual activity.
- Worked In the menswear department; It was a large scale collection with a variety of designer brands and always kept up to date with what collection we had in for that season and details about the material and wash instructions so that the customer is well informed and is confident in their purchase.
- Learnt about what products are available at other departments in store to up sale and increase customer satisfaction
Sales Associate
Ripcurl
02.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prepared large cash deposits with zero discrepancies.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Kept store up with hourly COVID-19 cleaning measures.
Education
Bachelor of Science - Psychology
Deakin University
08.2025
Mount Roskill Grammar
11.2018
TFC -
University of Auckland
11.2022
Skills
- Effective verbal and written communication
- Experienced in software utilization
- Detail-oriented approach
- Effective self-management
- Effective persuasion
- Strong client relations
- Analytical and Critical Thinking
- Collaborative team player
- Business development
Additional Information
References will be provided on request
Languages
English
Native or Bilingual
Tamil
Professional Working
Telugu
Professional Working
Hindi
Limited Working
Timeline
Manager in Training / Assistant Manager
Rodd & Gunn
08.2024 - 02.2025
Salesperson
Florsheim Shoes
09.2023 - 07.2024
Receptionist
Taxperts
03.2023 - 07.2023
Retail Sales Associate
David Jones
04.2022 - 12.2022
Sales Associate
Ripcurl
02.2021 - 03.2022
Bachelor of Science - Psychology
Deakin University
TFC -
University of Auckland
Mount Roskill Grammar
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