THARUSHI COLAMBA
Summary
Passionate and self-motivated with a strong background in tourism and hospitality providing good customer service through communication and teamwork.
Availability: FULL TIME
Overview
8
8
years of professional experience
Work History
Front of House Employee
Quando
03.2025 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- make coffees, drinks and wine pouring
Front of House Supervisor
Gelato Messina
01.2023 - 03.2025
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
Front of House/Barista
Piatella Cafe Bar
08.2018 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Complied with standards for merchandising, stocking and storing product.
Hotel Receptionist
ELITE CITY RESORT
01.2018 - 02.2018
- Completed late check-ins and directed guests to rooms and facilities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Hotel Front Desk Receptionist
Hotel Ferton
04.2017 - 07.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Resolved service-related problems and documented actions in system.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Planned events and toured guests around the resort.
Education
Diploma - Hospitality Management
Glen Institute
Melbourne, VIC11-2024
Certificate IV - COOKERY
Glen Institute
Melbourne, VIC01-2024
Certificate III - COOKERY
Glen Institute
Melbourne, VIC09-2023
Cerificate III - Interior Decoration
Holmesglen
06.2021
High School Diploma -
Bertarelli-Ferraris
06.2018
Skills
- Product Advertising
- Coordinating Orders
- Creativity
- Ablitity to work in team
- Product Upselling and Cross-Selling
- New Hire Training
- POS System Operations
- Exceptional Customer Service
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Sinhala
Professional Working
Timeline
Front of House Employee
Quando
03.2025 - Current
Front of House Supervisor
Gelato Messina
01.2023 - 03.2025
Front of House/Barista
Piatella Cafe Bar
08.2018 - 01.2023
Hotel Receptionist
ELITE CITY RESORT
01.2018 - 02.2018
Hotel Front Desk Receptionist
Hotel Ferton
04.2017 - 07.2017
Cerificate III - Interior Decoration
Holmesglen
High School Diploma -
Bertarelli-Ferraris
Diploma - Hospitality Management
Glen Institute
Certificate IV - COOKERY
Glen Institute
Certificate III - COOKERY
Glen Institute
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