Thatchayini Janakan
Girraween
Summary
An attentive, task driven professional with substantial experience in data entry, office management and customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Adopt at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organization levels. Possess incomparable ability to perform accurate and efficient entry of data into administrative software.
Overview
14
14
years of professional experience
Work History
Warehouse Administrator
RODE MICROPHONES
04.2021 - Current
- Enhanced customer satisfaction levels with timely order fulfillment and accurate inventory tracking.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
- Coordinated employee schedules, ensuring proper coverage for all warehouse tasks completed on time
Dispatch Clerk
RODE MICROPHONES
04.2019 - 04.2021
- Performed Quality control on final products and ensured products were delivered on time.
- Handled customer complaints and resolved product condition or delivery time issues.
- Maintained records related to delivery and customer receipt.
- Relayed work orders, messages, or information to or from drivers by using telephones
- Recorded and maintained files or records of customer requests other dispatch information.
- Support Sales team with internal paperwork and best practices.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
ADMINSTRATION ASSISTANT
OFFER CEYLON
08.2015 - 09.2016
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
Timex BPO
02.2011 - 01.2012
- Handled 50+ customer interactions per day across various communication channels (phone, email, chat), consistently providing detailed, personalized, and friendly service to ensure customer satisfaction and long-term retention.
Memorized all company products and services, enabling quick and accurate responses to customer inquiries, resolving issues efficiently, and leveraging product knowledge to make relevant upsell and cross-sell recommendations.
Trained and mentored 3 new employees on customer service scripts, conflict resolution techniques, and data entry procedures, ensuring they adhered to company policies and provided exceptional service to customers.
Education
BBA - Business Administration And Management
UNNIVERSITY OF MADRAS
INDIA04-2015
Skills
- Problem-solving abilities
- Effective Communication
- Strong Organizational Skills
- Critical thinking
- Multitasking and Time Management
- Relationship Management
- Analytical skills
TECHNICAL SKILLS
Applications: Photoshop, Acrobat, MS OFFICE
Software: SYSPRO , INFOR
Timeline
Warehouse Administrator
RODE MICROPHONES
04.2021 - Current
Dispatch Clerk
RODE MICROPHONES
04.2019 - 04.2021
ADMINSTRATION ASSISTANT
OFFER CEYLON
08.2015 - 09.2016
Customer Service Representative
Timex BPO
02.2011 - 01.2012
BBA - Business Administration And Management
UNNIVERSITY OF MADRAS
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