Thatohatsi (Sally) Ratefane
Rivervale,WA
Summary
An articulate student of nursing with demonstrated experience in part-time face to face customer service and sales roles with strongly demonstrated interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills are integral. Proven strengths in building rapport with individuals from diverse backgrounds and problem solving. Seeking a part-time or casual position to gain more professional work experience that will allow for enhance and upgraded personal and hands-on skills, while finishing studies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Vodafone
06.2020 - 10.2023
- All-rounder
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Roles and Contributions
- Sales and KPI's
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
Utility All-Rounder
Sodexo
10.2022 - 08.2023
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Trained other personnel in proper maintenance and repair of utility systems.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Diploma - Nursing
North Metropolitan TAFE
Mount Lawley, WA12.2024
High School Diploma -
Kent Street Senior High School
Perth, WA11.2017
Skills
- Software Skills:
- Microsoft Office Suites POS Terminal –- EFTPOS
- Adapt to Diverse Groups
- Hospitality and Accommodation
- Store Policies and Procedures
- Documentation and Recordkeeping
- Energy and Physical Stamina
- Time Management
- Teamwork and Collaboration
- Engaging with Diverse Customers
- Active Listening
Certification
- Provide First Aid
- NDIS clearance
- National Police Clearance
- WWCC (Working With Children Check)
Timeline
Utility All-Rounder
Sodexo
10.2022 - 08.2023
Sales Associate
Vodafone
06.2020 - 10.2023
Diploma - Nursing
North Metropolitan TAFE
High School Diploma -
Kent Street Senior High School
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