Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Loui Thavisai Seunnapha

Southport,Queensland

Summary

Knowledgeable and dedicated customer service professional with extensive experience in real estate industry and experience in finance industry as well as analysing strata revenue. Motivated to maintain customer satisfaction and contribute to company success, with experience in leasing, building management and sales working with Meriton in Surfers Paradise. Upon completion of selling Ocean Meriton I have been made redundant and I am seeking new opportunities within the real estate sales.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Main Sales Assistant

Ocean Meriton
07.2023 - 04.2024
  • Increased property sales by consistently providing exceptional customer service and maintaining a strong knowledge of the local real estate market.
  • Negotiated favorable contract terms for clients through effective communication, research, and problem-solving skills.
  • Conducted comprehensive property evaluations to provide accurate pricing recommendations for clients.
  • Coordinated and hosted open houses, ensuring every visitor received personalized attention and thorough information about the property.
  • Built lasting relationships with clients by demonstrating integrity, honesty, and professionalism throughout each transaction.
  • Facilitated smooth transactions by collaborating effectively with lenders, appraisers, inspectors, and other professionals involved in the process.
  • Managed time efficiently to ensure prompt response to client inquiries as well as timely scheduling of showings and appointments.
  • Communicated with clients to understand property needs and preferences.

Building & Leasing Manager

Meriton
06.2022 - 07.2023
  • Inspected grounds and facilities to identify necessary repairs.
  • Planned and scheduled general maintenance, major repairs, and remodeling projects.
  • Managed operations, maintenance, and improvement of properties.
  • Performed regular inspections of facility and documented all inspection information in reports.
  • Collected rent, deposits, and payments from tenants.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Communicated effectively with owners, residents and on-site associates.
  • Write up new leases and lease renewals
  • Conduct routine inspections
  • Hold viewings for units
  • Conduct market rental return recommendations for owners

Revenue Analyst

Switch Hotel Solutions
01.2022 - 03.2022
  • Analyze trends and historical data of strata properties
  • Developed and deepened client relationships to cement profitable partnerships.
  • Created and maintained precise and accurate models, charts and reports.
  • Tracked prices, yields and other trends to correctly interpret impacts on investment programs.

Customer Relationship Officer

Panthera Finance
07.2021 - 12.2021
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used skip tracing and other techniques to locate debtors.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Guest Service Agent

Voco Hotels
12.2019 - 04.2021
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Provided guest assistance, including recommendations for tourist attractions.
  • Greeted guests upon arrival and offered assistance.
  • Answered guest inquiries and provided information regarding hotel services and amenities.

Food & Beverages

Novotel Suva Lami Bay
09.2016 - 02.2017
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers

Front Desk Receptionist

Novotel Suva Lami Bay
10.2014 - 02.2015
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Front Desk Receptionist

Holiday Inn Suva
10.2013 - 01.2014
  • Used front desk to process reservations, check-ins and check-outs
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Education

BBA - Marketing & Finance

Griffith University
Gold Coast
10.2020

High School Diploma -

International School Suva
Suva Fiji
12.2016

American International School Lusaka
Zambia
2012

St. Andrews International School
Bangkok
2010

Vientiane International School
Laos
2005

Skills

  • Time management
  • Leadership
  • Adaptability
  • Strong Communication
  • Customer service
  • Skilled problem solver
  • Customer-oriented
  • Rental Pricing Strategies
  • Tenant and Owner Liaising
  • Tenant Relations
  • Performance improvements
  • Price Structuring
  • Trends Analysis

Certification

  • CPP41419 Certificate IV in Real Estate Practice

Timeline

Main Sales Assistant

Ocean Meriton
07.2023 - 04.2024

Building & Leasing Manager

Meriton
06.2022 - 07.2023

Revenue Analyst

Switch Hotel Solutions
01.2022 - 03.2022

Customer Relationship Officer

Panthera Finance
07.2021 - 12.2021

Guest Service Agent

Voco Hotels
12.2019 - 04.2021

Food & Beverages

Novotel Suva Lami Bay
09.2016 - 02.2017

Front Desk Receptionist

Novotel Suva Lami Bay
10.2014 - 02.2015

Front Desk Receptionist

Holiday Inn Suva
10.2013 - 01.2014

BBA - Marketing & Finance

Griffith University

High School Diploma -

International School Suva

American International School Lusaka

St. Andrews International School

Vientiane International School

Similar Profiles

CREATE PROFILE
Loui Thavisai Seunnapha