THAYANE DANTAS SANTANA
Melbourne,Australia
Summary
Experienced professional in customer service and event coordination with a track record of improving operational efficiency. Excels in managing vendor relations and inventory, ensuring smooth daily operations. Proficient in leveraging analytics for impactful insights and enhancing stakeholder engagement.
Overview
8
8
years of professional experience
Work History
Workplace Ambassador
Jones Lang LaSalle (JLL)
Melbourne, Australia
01.2024 - Current
- Working at Amazon Web Services account.
- Greeted and assisted customers, providing information and enhancing their experience.
- Maintained a clean and organized environment to uphold a professional atmosphere.
- Assisted with room bookings for meetings and events, as well as liaising its logistics.
- Delivered exceptional customer service, ensuring satisfaction for both internal and external clients.
- Resolved customer and stakeholders inquiries efficiently, delivering timely solutions.
- Liaised with vendors for repairs and maintenance of office equipment.
- Managed pantry supplies inventory, anticipating what is needed, placing orders and verifying the receipt.
- Delivered administrative support to the facilities team, including budget management, processing invoices, and overall office management.
- Assisted with special projects assigned by management, such as opening two new office floors in two months.
Corporate Concierge
First Contact
Melbourne, Australia
09.2022 - 01.2024
- I worked at 8 Exhibition St. managed by GPT.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Handled tenant inquiries and resolved issues promptly to ensure satisfaction.
- Assisted Ernst & Young with pre-check-in of their clients in the lobby.
- Maintained the professional appearance of the lobby area.
- Assisted in updating the building's newsletter portal with upcoming events and general information about the building.
- Assisted with administrative duties alongside the building management team.
- Organized and promoted tenant engagement activations.
- Cultivated vendor relationships to improve tenant experiences and satisfaction.
- Trained new concierge staff on best practices and building policies.
Digital Development Analyst
Globo Publisher
Rio de Janeiro, Brazil
04.2021 - 08.2022
- Monitored advertising campaigns on the websites of Editora Globo's, Condé Nast and Globo Radio portfolio using Google Ad Manager.
- Assisted with strategic campaign planning for targeted audiences.
- Focused on optimization strategies to achieve the best results according to the KPIs established in the campaign planning.
- Elaborated post-sales presentations to build campaign advocacy for the clients.
- Provided technical expertise, support, and troubleshooting assistance to internal stakeholders on website and app issues.
- Designed database structures to store critical information in an efficient manner.
Digital Development Assistant
Globo Radio System
Rio De Janeiro, RJ
09.2017 - 04.2021
- Audience monitoring and content consumption on the websites of the Globo Radio System's portfolio, using Google Analytics.
- Assisted in developing, organizing and maintaining internal databases.
- Managed strategic partnership with: Google, Apple, Triton Digital, Spotify, Deezer and other companies within Globo Media Group.
- Assisted in developing strategies for digital products.
- Assisted in developing the new apps for Globo Radio System's brands alongside the web designers.
- Facilitated communication between sales executives, digital content managers and web designer stakeholders to ensure alignment in expectations.
- Formulating audience reports for sales executives and director’s board.
Education
Certificate IV - Marketing & Communication
ILSC Greystone College
Melbourne, VIC, AUS06-2023
Bachelor - International Relations
Federal University of Rio De Janeiro
Rio de Janeiro, BRA09-2019
Skills
- Customer service
- Event coordination
- Vendor relations
- Microsoft Office
- Google Analytics
References
- Caroline Benn, 0402 591 349, icaroben@amazon.com
- Nash Catchlove, 0413 373 115, nashcatchlove@gmail.com
- Courtney Smith, 0423 858 824, courtney.Smith@au.knightfrank.com
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Workplace Ambassador
Jones Lang LaSalle (JLL)
01.2024 - Current
Corporate Concierge
First Contact
09.2022 - 01.2024
Digital Development Analyst
Globo Publisher
04.2021 - 08.2022
Digital Development Assistant
Globo Radio System
09.2017 - 04.2021
Certificate IV - Marketing & Communication
ILSC Greystone College
Bachelor - International Relations
Federal University of Rio De Janeiro
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