Thayna Oliveira Rodrigues
Sydney,NSW
Summary
Detail-oriented professional with a background in administration and project management, fluent in Portuguese and English. with a strong foundation in numerical and analytical skills. Proficient in data management and reporting using Microsoft Office Suite and Power Query. Eager to transition into a data analyst role, with a proven ability to solve problems, improve processes, and quickly learn new tools and methodologies.
Overview
14
14
years of professional experience
Work History
Administrator
OnDeck
Sydney, NSW
01.2023 - Current
- Prepared reports on various projects for management review.
- Developed spreadsheets to track project progress, budgets and other related data.
- Compiled statistical data from a variety of sources for analysis purposes.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Provided data-driven solutions to support decision making.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Developed strategies to improve customer service processes and procedures.
- Established trustful relationships with customers through effective communication skills.
- Trained new employees on company policies related to customer service practices.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Project & Process Analyst
Trigg Brasil
Sao Paulo, Sao Paulo
04.2021 - 10.2021
- Analyzed current business processes and identified areas of improvement to increase efficiency.
- Collaborated with stakeholders to develop new processes that meet customer needs.
- Provided training sessions to staff members on newly implemented processes.
- Monitored performance metrics of existing systems and proposed solutions for increasing productivity.
- Developed user manuals for new systems or updated versions of existing ones.
Senior Collections Officer
Trigg Brasil
Sao Paulo, Sao Paulo
08.2016 - 03.2021
- Analyzed customer credit reports to determine an appropriate course of action for delinquencies.
- Conducted skip tracing to locate and contact debtors who had moved or changed phone numbers without notifying the company.
- Investigated and resolved customer disputes in a timely manner.
- Generated monthly reports on collection activities, aging receivables, bad debt write-offs, and other metrics as required.
- Developed strategies for collecting overdue accounts while maintaining positive relationships with customers.
- Provided guidance and support to junior collections staff members.
- Reviewed legal documents such as summonses, complaints, judgments, liens, garnishments and bankruptcy filings related to delinquent accounts.
- Assisted in developing new policies and procedures relating to collections processes.
- Resolved escalated issues that could not be handled by junior staff members.
- Provided feedback on existing processes for improvement opportunities.
- Worked closely with internal departments such as sales, accounting, legal., to resolve complex issues related to collections matters.
Receptionist
Self Clinica
Sao Paulo, Sao Paulo
03.2012 - 12.2015
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Junior Collection Analyst
RBrasil Solucoes
Sao Paulo, Sao Paulo
02.2011 - 03.2012
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Recorded information about status of collection efforts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Education
BBA - Interior Design
FMU
Sao Paulo - Brazil07-2016
Skills
- Customer Service Management
- Team Building and Leadership
- Analytical Problem Solving
- Experience with data validation, transformation, and reporting
- Microsoft Office expertise
- Excellent written and verbal communication skills
- Critical Thinking
- Power Query
- Quick learner with a proven ability to master new tools and methodologies
References
References available upon request.
Timeline
Administrator
OnDeck
01.2023 - Current
Project & Process Analyst
Trigg Brasil
04.2021 - 10.2021
Senior Collections Officer
Trigg Brasil
08.2016 - 03.2021
Receptionist
Self Clinica
03.2012 - 12.2015
Junior Collection Analyst
RBrasil Solucoes
02.2011 - 03.2012
BBA - Interior Design
FMU
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