Themiya Senanayake
Brunswick West,VIC
Summary
Previous Collections Specialist with experience in customer service and keeping up with KPI's. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Also, worked as an office administrator demonstrating success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Overview
6
6
years of professional experience
Work History
Warehousing
Eroma
11.2022 - 12.2023
- All-round warehouse duties to help with operations.
- Lots of customer service, ensuring their orders are ready for pick ups.
- Keeping up in fast pace environments.
- Picked and Packed products
- Organised warehouse stocks and products to ensure frictionless work.
- Learned to use software quickly such as NetSuite to help with organisation, stock management and shipping products.
- Assisted in receiving, stocking and distribution of products.
- Trained and supervised new employees to apply best practices and comply with safety procedures and regulations.
Collections Agent
Commonwealth Bank
09.2021 - 02.2022
- Inbound and Outbound Calls:
- Maintained high volume of calls and met demands of busy and productive group.
- Served on average 120 customers daily.
- Achieved performance goals on consistent basis.
- Counselled debtors on payment options and arranged instalment agreements.
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints.
Customer Service
SBC Lawyers and Solicitors
01.2018 - 01.2019
- Scheduling and appointment setting
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering support and tailored recommendations to address needs.
- Supporting co-workers in general administration and preparation of documents.
- Provide accurate updates and information to clients.
Education
Bachelor of Laws -
Central Queensland University
Brisbane, QLD2026
High School Certificate -
Epping Boys High School
Sydney, NSW12.2018
Certificate IV - Finance And Mortgage Brokering
AMO
Sydney07.2017
Skills
- Computer literacy - Microsoft and Apple and can easily learn new systems
- Paperwork Processing
- Organisation
- Communication - Customer service and experience
- Time management - Reliable and efficient
- Self Motivated - Hard working and ability to work independently or part of a team
- Problem Identification
- Debt Repayment Negotiation
- Needs Assessment
- Data Entry
Timeline
Warehousing
Eroma
11.2022 - 12.2023
Collections Agent
Commonwealth Bank
09.2021 - 02.2022
Customer Service
SBC Lawyers and Solicitors
01.2018 - 01.2019
Bachelor of Laws -
Central Queensland University
High School Certificate -
Epping Boys High School
Certificate IV - Finance And Mortgage Brokering
AMO
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