Thea Kierkegaard Clarke
Halls Head
Summary
Professional and experienced Customer Service Representative with a variety of experience in multiple industries. Offering years of experience in various roles with a range of highly sought interpersonal and transferrable skills. Excel in both team environments and alone. Seeking a suitable long term position to grow my career and continue my passion for providing assistance to those in need.
Overview
5
5
years of professional experience
Work History
Customer Service Rep & Permanent Jeweller
BotanicalH2o
05.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided the Permanent Jewellery service to customers in store, in a professional and timely manner.
- Managed two roles with efficiency, organisational and time management skills.
Disability Support Worker
Midway Community Care
04.2022 - 05.2023
- Adhered to company requirements for client interactions and care standards.
- Managed caseload to satisfy multiple clients with diverse needs.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Assessed risk factors of patients and made referrals for further services.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Designed individualized plans detailing daily activities and needs for clients.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Adhered to company requirements for patient interactions and care standards.
Life Skills Trainer
Intelife Group
11.2020 - 04.2022
- Customized strategies based on individuals' goals and strengths.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Provided insight and ideas to promote client growth.
- Educated clients about important nutritional habits and how to plan healthy meals.
Pharmacy Assistant
Falcon Grove Pharmacy
07.2019 - 07.2020
- Completed and filed documentation for insurance, store and liability purposes.
- Operated cash register and performed front counter.
- Organized client information into correct profiles while maintaining confidentiality.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed cash register after end of shift to balance and record accurate transactions.
- Performed store closing and opening duties.
Work Experience
Priceline
09.2018 - 12.2018
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Certificate IV - Community Services
Reach For Training
Mandurah, WA02.2021
Certificate II - Community Pharmacy
The Pharmacy Guild
Online03.2020
High School Diploma -
Halls Head College
Halls Head, WA10.2016
Skills
Effective communication and interpersonal skills
- Patient, understanding and flexible to work in different environments
- Complaint Resolution
- Outgoing, approachable nature
- Problem-Solving Ability
- Managing Multiple Tasks
- Understanding Customer Needs
- Typing Proficiency
- Transaction Processing
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Computer Proficiency
Additional Information
•NDIS worker clearance
• COVID-19 Vaccination requirements
• WA drivers license & suitable vehicle with insurance
• National Police Clearance
•Working With Children's Check
• First Aid for Mental Health
Timeline
Customer Service Rep & Permanent Jeweller
BotanicalH2o
05.2023 - Current
Disability Support Worker
Midway Community Care
04.2022 - 05.2023
Life Skills Trainer
Intelife Group
11.2020 - 04.2022
Pharmacy Assistant
Falcon Grove Pharmacy
07.2019 - 07.2020
Work Experience
Priceline
09.2018 - 12.2018
Certificate IV - Community Services
Reach For Training
Certificate II - Community Pharmacy
The Pharmacy Guild
High School Diploma -
Halls Head College
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