Thea Nicolaou
MELBOURNE,Victoria
Summary
I'm a highly-motivated individual with a strong work ethic, adaptability and exceptional interpersonal skills.
I thrive in an organisation that offers challenges and the opportunity for career and personal development.
I enjoy gaining new skills and interacting within a positive team environment.
Overview
11
11
years of professional experience
Work History
Correctional Officer
G4S
MELBOURNE, Victoria
09.2023 - Current
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations
- Provided guidance to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Inspected cells and conducted random searches of common areas.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Assisted in the processing of new inmates, including collecting personal information, and explaining facility rules.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Conducted headcounts to ensure that all inmates were accounted for.
- Inspected locks, doors, and security systems to support escape prevention.
- Conducted fire, safety and sanitation inspections.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Attended monthly meetings to discuss caseloads and provide updates on inmate progress towards rehabilitation goals.
- Counseled inmates and responded to legitimate questions, concerns and requests.
Painter and Decorator
Women in White Painters and Decorators
MELBOURNE, Victoria
05.2019 - Current
- Used power and hand tools safely and effectively.
- Overseeing and checking all contractors work to ensure both quality and efficiency.
- Staff Training
- Applied paints, sealers and solvents to plaster, sheetrock, concrete and wood.
- Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
- Performed series of surface preparation techniques to maximize paint durability.
- Color Consultation's with clientele
Management/Sales Assistant
Anytime Fitness
MELBOURNE, Victoria
06.2016 - 01.2019
- Led, coached and developed employees to achieve sales goals.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed trusting relationships with customers by making personal connections.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Retail Manager/Sales
Man to Man
MELBOURNE, Victoria
08.2013 - 05.2016
- Monitored team sales targets and addressed deficiencies.
- Managed deposits, financial transactions and business inventory.
- Processed payments and maintained accurate drawers to meet financial targets.
- Used product knowledge to suggest items to match client needs.
- Managed visual merchandising, maintaining standards and elevating customer experience.
Education
Initial Training Course
G4S
Melbourne, VIC11-2023
Diploma Beauty Therapy
NMIT
Preston12.2012
Certificate III & IV Beauty Therapy
NMIT
Collingwood, VIC12.2011
Certificate III & IV Hairdressing
NMIT
Preston12.2010
Skills
- Team Player
- Active Listener
- Quick Learner
- Patient
- Hard working
- Committed, focused & loyal
Timeline
Correctional Officer
G4S
09.2023 - Current
Painter and Decorator
Women in White Painters and Decorators
05.2019 - Current
Management/Sales Assistant
Anytime Fitness
06.2016 - 01.2019
Retail Manager/Sales
Man to Man
08.2013 - 05.2016
Initial Training Course
G4S
Diploma Beauty Therapy
NMIT
Certificate III & IV Beauty Therapy
NMIT
Certificate III & IV Hairdressing
NMIT
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